Title/Department: Case Manager
# of Years with The Arc NCR: 3.67 Years
Nominated by: Madicella Martinez
Here are the Highlights from Melissa’s nomination:
Demonstrating The Arc NCR’s Mission
Melissa demonstrates The Arc NCR’s mission each day by being a true advocate for her caseload. She will often get to know her caseload by taking time out of her day to have one on one conversations with them, figure out what they like, who they are, and what they want in life. Her calm demeanor allows people on her caseload to appreciate her presence and know that they can rely on her for their needs. Recently she made a point to help someone on her caseload find grips for their canes and through trial and error they found a pair that fit perfectly. The person we support then said they felt like their canes were a new ride because they felt better and safer with the grips on.
Melissa demonstrates leadership by gathering resources and then sharing them with her co-workers. She offers to share important documents and walk her co-workers through them when we are pressed for time and they have missed a meeting. She offers to guide them on how to learn a new case management task step by step. Melissa has a great relationship with the agnecy’s DSPs as well. She will often brainstorm and strategize about how to best support someone. When a goal is not being achieved, she is able to think critically and talk with DSPs to figure out what any underlying causes. Her relationship with the DSPs is a great asset in her working relationship with them. Melissa is a true leader at The Arc NCR!
Top Three Attributes
Thank you for making a difference in the lives of those supported by The Arc Northern Chesapeake Region. It is an honor to celebrate your work and commitment to our mission.
To learn more about the work of The Arc Northern Chesapeake Region and how you can support it, contact Development at email@example.com or call 410-837-7177.