Employee Appreciation
The week of September 7th is dedicated to recognizing Direct Support Professionals, and at The Arc NCR, we additionally take this time to recognize the team that supports them from behind the frontlines.
Celebrate the outstanding team members we have at The Arc Northern Chesapeake Region!
At The Arc NCR, we empower people.
Our mission is to empower people with differing abilities to live, work and thrive, and this applies to our team members as well. We partner with the National Alliance of Direct Support Professionals to participate in their E-Badge program where team members can level-up through training and certification. In addition to the increase in knowledge, the certification process also comes with an increase in pay. Please take time to look through the image slideshow below to see all who are achieving with us.





The Arc NCR’s Most Outstanding Nominees
Please read about all of the team members who have been nominated for our Most Outstanding Employee Award below. Click on the link below each team member to read their nomination.

Award Category: Most Outstanding Employee
Nominator Info
Name: Holly P.
Position: Chief Program Officer
Nominee Info
Name: Steve A.
Role: Director of Family and Children Supports
Years in company: 5 ½ years
Top Qualities:
• Calm and Compassionate Leadership
• Adaptability and Dedication
• Exceptional Communication and Advocacy
Mission Driven:
Steve stepped up without hesitation to support Clinical Support Services, despite having no prior experience, and did so with a positive attitude, a willingness to learn, and a deep commitment to the people we serve. This action reflects a deep alignment with The Arc NCR’s mission to support people with differing abilities. By embracing a new challenge with compassion and professionalism, Steve ensured continuity of care and upheld the agency’s values, even outside his comfort zone.
Community Participation:
Steve went above and beyond to coordinate a joyful bowling event for TFC families and organized a heartfelt Parent Appreciation Dinner and Awards Ceremony to recognize the invaluable contributions of TFC parents – fostering connection, gratitude, and community.
Other Information:
Steve is the embodiment of excellence at The Arc NCR. With a genuine kindness and gentle soul, Steve brings calm and clarity to even the most complex and stressful situations. His thoughtful and intentional leadership makes people feel seen, heard, and valued – qualities that resonate deeply with our mission and values. This year, Steve stepped up without hesitation to support Clinical Support Services, despite having no prior experience in the area. He approached the challenge with a positive attitude, a willingness to learn, and an unwavering commitment to the people we serve. His adaptability and grace under pressure have made a lasting impact. Steve is a steady and trusted presence for his team, the TFC families, and the children he supports – who consistently praise his compassion and reliability. He’s an expert communicator, knowing just what to say to deescalate difficult situations and foster understanding. His work across TFC, FSS, and Clinical Support Services has not gone unnoticed. Steve promotes inclusion, advocates fiercely for people with differing abilities, and enhances community participation in every role he takes on. He inspires leadership among his peers and is deeply respected by colleagues and the community alike. Steve is more than deserving of the title Most Outstanding Employee, he is a true champion of our mission.

Award Category
Most Outstanding Employee
Nominators
Callista E., Community Living Coach
Name: Ben O., Community Living Coach
Nominee Info
Name: Idak A.
Role: Community Living Coach
Years in company: 2 years
Top Qualities:
• Hard working
• Committed
• Dedicated
Mission Driven:
Idak is a dedicated team member that willingly fills open shifts on short notice without complaints. She realizes how critical the support of a DSP is and will fill shifts at multiple locations. Idak has also been supporting a person who has lost her mother and has been comforting her with encouraging words during this time of bereavement. That person is now calm and is radiating with happiness, joy and peace thanks to the ever patient, loving and caring Idak. Idak is very professional in doing her job and treats the people we support with respect. She is very kind and sympathetic to the needs of the people we support.
Community Participation:
Idak is dedicated to taking the people we support out for shopping, bingo, lunch outside and other interesting places for them to feel connected to the community around them.

Award Category
Most Outstanding Employee
Nominator
Ben O., Community Living Coach
Nominee Info
Name: Joshua A.
Role: Community Living
Years in company: 1 year
Top Qualities:
- Respectful
- Patient
- Reliable
Mission Driven:
I have observed Josh interact with the people we support with remarkable grace and patience. He consistently demonstrates a deep commitment to their well-being, ensuring they receive nutritious, well-balanced meals and maintaining a clean, safe, and respectful environment. His thoughtful approach reflects genuine care and dedication in every aspect of his work.
Community Participation:
Joshua actively promotes community engagement for the people he supports, regularly encouraging participation in local events and activities. He also takes thoughtful steps to foster connection with nature and wellness, such as going on walks together in the park and exploring other outdoor experiences.

Award Category
Most Outstanding Employee
Nominator
Dani T., Community Partners Coach
Nominee Info
Name: Nicole A.
Role: Community Partners Coach
Years in company: 8 months
Top Qualities:
- Helpful
- Funny
- Structured
Mission Driven:
Nicole exemplifies what it means to be mission-driven, consistently aligning her work with the core values and goals of our organization. She is incredibly helpful, always ready to support her colleagues and the people she supports. Her structured approach to work is another one of her great strengths. Her hard work and dedication ensure the quality of support we provide.

Award Category
Most Outstanding Employee
Nominator
Name: Holly P., Chief Program Officer
Nominee Info
Name: Jeanne B.
Role: Vice President of Adult Supports
Years in company: 17 ½ years
Top Qualities:
- Empowering and Supportive Leadership
- Advocacy with Grace and Compassion
- Strategic Knowledge Sharing
Mission Driven:
Jeanne consistently advocates for the dignity and autonomy of the people we support, even when it means having difficult conversations with families. She approaches these moments with grace and humility, helping others understand the importance of the dignity of risk—ensuring people we support have the right to make choices and live full, self-directed lives. This reflects her deep commitment to The Arc NCR’s mission of empowering people with differing abilities to live with stability, autonomy, and dignity.
Community Participation:
Jeanne has significantly enhanced community participation by forging new and strengthening existing partnerships with Harford Community College, Donaldson-Brown, Joppatowne Christian Church, Susquehanna Workforce Center, and Oak Grove Baptist Church – resulting in new Community Development Services (CDS) sites and expanded opportunities for people to build vocational skills and access meaningful employment.
Other Information:
Jeanne is the kind of leader who leaves a lasting impact on everyone she works with. As Vice President of Adult Supports, Jeanne is a trusted and respected figure across the organization. Her deep well of knowledge—gained through years of experience in multiple departments and roles—is matched only by her generosity in sharing it. Jeanne is deeply committed to helping others learn and grow, always teaching in a way that makes people feel respected, safe, and supported. Her warmth and kindness are evident in every interaction. Jeanne builds strong, authentic relationships and creates a sense of belonging for her colleagues. She embraces you as both a teammate and a friend, making even constructive feedback feel empowering and affirming. Jeanne is a fierce advocate for the people we support, maintaining long-standing relationships with people we support and their families. She navigates challenging conversations, especially around the dignity of risk, with grace, humility, and compassion. Her ability to communicate with clarity and empathy is a hallmark of her leadership. Strategic and focused, Jeanne leads her team with purpose and drive, always lifting others up and helping them feel pride in their work. She fosters a culture of excellence and inclusion, and her leadership inspires confidence, collaboration, and growth. Jeanne is not only an outstanding employee—she is the kind of leader and mentor that anyone would be lucky to have.

Award Category
Most Outstanding Employee
Nominator
Charles C., Personal Support Coach
Nominee Info
Name: Melissa B.
Role: Personal Support Coach
Years in company: 6 ½ years
Top Qualities:
- Dedicated
- Advocate
- Committed
Mission Driven:
Melissa is a truly remarkable individual whose dedication shines through everything she does. As both a mentor and an advocate, she brings unwavering support, guidance, and passion to those she works with. Her commitment to uplifting others and championing their needs makes her not only dependable but deeply inspiring. Whether she’s offering advice, standing up for someone’s rights, or simply being a steady presence, Melissa embodies the kind of leadership that leaves a lasting impact.

Award Category
Most Outstanding Employee
Nominator
Martine B., Community Living Coach
Nominee Info
Name: Desiree Boyd
Role: Community Living Coach
Years in company: 6 ½ years
Top Qualities:
• Reliable
• Hardworking
• Responsible
Mission Driven:
Desiree has outstanding dedication and commitment to The Arc NCR and to the work of a Direct Support Professional. Desiree is dependable, hardworking, and always willing to go the extra mile to support both our team and the people we care for.
Community Participation:
One of the many ways she shows her dedication is by taking on the responsibility of grocery shopping, ensuring that the household always has what it needs and that everyone’s preferences and dietary needs are met. Her attention to detail and reliability helps keep things running smoothly.
Other Information:
Desiree is truly a team player who brings consistency and care to every shift. Her contributions often go unnoticed, but they make a big impact, and she deserves to be recognized and appreciated.

Award Category
Most Outstanding Employee
Nominator
Steve A., LCSW-C, Clinical Director
Nominee Info
Name: Christanna B.
Role: Clinical Social Worker
Years in company: 6 ½ years
Top Qualities:
• Dedicated
• Hard Worker
• Connection
Mission Driven:
Christanna excels in working with teenagers. She supports them in many different ways as they navigate what it means to become more independent. Christanna demonstrated this by assisting a youth who was planning to move out of state to be closer with family. Christanna helped this youth talk through what it would mean to leave all the things that she knew and start a new chapter of her life in a different environment. Christanna helped this youth logistically plan for the move and ensured that the youth was prepared both physically and emotionally to take this next step.
Community Participation:
Christanna makes it a top priority to help the youth she serves to have access to community participation. Christanna helps her youth get to part-time jobs, medical appointments, and is often asked by the youth she supports to attend special events (i.e. graduations, award ceremonies).
Other Information:
Christanna serves some of our most vulnerable children-those in foster care who have experienced trauma, abuse and neglect. With compassion and tireless energy, Christanna advocates for their needs, ensures their safety, and works to build bridges between them and the foster families who open their homes. Christanna supports both foster youth and caregivers with patience, wisdom, and unwavering support-often going above and beyond. She does this by helping secure essential resources, coordinating care with schools and medical professionals, therapists, or simply showing up when others don’t. Christanna’s work has directly contributed to the stability and healing of many foster youth throughout the years. In the past year alone, she has helped siblings stay together, supported foster families through complex behavioral challenges, and played a key role in preparing children for successful permanency outcomes. In addition to her direct service, Christanna uplifts her colleagues with positivity and professionalism. She continues to bring creative solutions to team challenges and remains grounded, even under pressure. Her work ethic, empathy, and integrity are to be admired. The Arc NCR’s mission to empower people to live, work, and thrive, are well reflected in Christanna’s daily efforts. Christanna is a lifeline for the children and families she serves as they navigate the foster care system. I believe Christanna deserves this recognition, not only for what she has accomplished, but for who she is-a relentless advocate, a trusted teammate, and a quiet hero in the lives of so many.

Award Category
Most Outstanding Employee
Nominator
Ben O., Community Living Coach
Nominee Info
Name: Lakea B.
Role: Community Living Coach
Years in company: 3 ½ years
Top Qualities:
• Team player
• Friendly
• Dedicated
Mission Driven:
Lakea is a dedicated employee here at The Arc NCR. She pays close attention to the unique needs of each person she supports, remembering meaningful details like birthdays that make people feel truly seen and valued. Her warm and approachable nature invites genuine connection, allowing those she supports to engage with her comfortably and confidently.
Community Participation:
Lakea brings enthusiasm and heart to her role, consistently encouraging the people we support to engage with their communities. She understands the importance of connection and inclusion and actively promotes participation in local events as a way to build relationships, foster independence, and create joyful experiences. Through her support and motivation, Lakea helps make community involvement not just accessible, but exciting and meaningful for everyone.

Award Category
Most Outstanding Employee
Nominator
Dani T., Community Partners Coach
Nominee Info
Name: Christie B.
Role: Community Partners Coach
Years in company: 4 months
Top Qualities:
• Helpful
• Positive
• Mission Driven
Mission Driven:
Christie is always ready to lend a hand, with a can-do attitude and a genuine desire to make a difference. Whether it’s supporting a team member, solving a problem, or going the extra mile for the people she supports, her helpfulness is second nature. She stays focused on the organization’s mission, using it as a compass to guide her. Christie’s positivity is contagious. Even in challenging moments, she brings positivity, encouragement, and a solution-oriented mindset.

Award Category
Most Outstanding Employee
Nominator
Dani T., Community Partners Coach
Nominee Info
Name: Shanika C.
Role: Community Partners Coach
Years in company: 8 months
Top Qualities:
• Helpful
• Kind
• Willing to learn
Mission Driven:
As a Direct Support Professional, Shanika consistently demonstrates the highest standards of compassion, dedication, and positivity—qualities that make her not only an exceptional team member but a true asset to our entire organization. Whether it’s assisting with daily tasks, advocating for their needs, or simply being a steady and kind presence, her helpful nature shines through in every interaction.

Award Category
Most Outstanding Employee
Nominators
Kaitlyn R., Community Partners Supervisor
Karaghan W., Community Partners Coach
Nominee Info
Name: Brandon D.
Role: Community Partners Coach
Years in company: 7 months
Top Qualities:
• Communitive
• Willingness to learn
• Team Player
Mission Driven:
Brandon consistently advocates for the people he supports, regardless of which Community Partners group he is working with that day. One standout example occurred when he was at a location frequently visited by his group and others supported by The Arc NCR. A person who was new to that location became angry and disrespectful toward those we support. Brandon immediately stepped in to advocate, not only for the people in his group, but for everyone supported by our agency. He also spoke with the location director to ensure understanding and alignment, helping to create a united approach in providing support. He goes through every day with patience and compassion for whoever he works with.
Community Participation:
Brandon consistently encourages peer interactions and tries new things that the people we support have never tried before. Recently, he used his personal connections to create a brand new volunteer opportunity for the people we support in Community Partners. He was eager to identify who would enjoy this experience the most, out of all the people we support in the program. Brandon is always eager to step in where he is needed and is always willing and happy to help when a peer is struggling. He is always ready for the next learning experience.

Award Category
Most Outstanding Employee
Nominators
Michelle W., Quality Enhancement Supervisor
Name: Ben O., Community Living Coach
Nominee Info
Name: Joanne E.
Role: Community Living Coach – Community Living
Years in company: 6 ½ years
Top Qualities:
• Empathetic
• Advocate
• Person-centered
Mission Driven:
Joanne is dedicated to the people she supports and ensures they have healthy food choices. She mastered the art of buying the right kind of food with the available grocery budget and finds time to cook healthy meals for the people she supports. Joanne truly embodies the principle that guides our field: “Nothing about me without me.” She consistently ensures that the people she supports are meaningfully included in all decisions and activities that affect them. A recent example highlights her dedication and person-centered focus. Joanne was supporting a person in planning their own birthday celebration. During the party, the person we support was beaming with pride as they shared how they had chosen the decorations and helped coordinate the festivities. Their joy and sense of ownership were palpable. In a time when some may find it easier to make decisions for those we support, Joanne stands out by doing things with them. She understands that true empowerment comes from inclusion and respects the autonomy and voice of every person. Her commitment to person-centered support is both inspiring and commendable.

Nominator
Dani T., Community Partners Coach
Nominee Info
Name: Leyshla F.
Role: Personal Support Coach
Years in company: 3 years
Top Qualities:
• Helpful
• Positive
• Teamwork
Mission Driven:
Leyshla approaches each day with a can-do attitude and a genuine desire to uplift others. Whether assisting fellow team members or going the extra mile to ensure the people we support feel safe, respected, and empowered, Leyshla consistently leads with heart. Her positivity is not just a personality trait—it’s a driving force that transforms lives and strengthens our community. Her unwavering positivity and willingness to help in every situation makes her an irreplaceable part of our team and a true champion for the people we support.

Award Category
Most Outstanding Employee
Nominator
Dani T., Community Partners Coach
Nominee Info
Name: Tiara F.
Role: Community Partners Coach
Years in company: 4 months
Top Qualities:
• Kind
• Positive
• Misson Driven
Mission Driven:
In a field that demands both heart and resilience, Tiara exemplifies what it means to be a Direct Support Professional. What truly sets her apart is the way she uplifts others—not just the people we support, but also fellow team members. Her kind and positive attitude brightens everyone’s day and encourages the people we support to engage in the community around them.

Award Category: Most Outstanding Employee
Nominator
Ben O., Community Living Coach
Nominee Info
Name: Janet F.
Department: Community Living/DSP
Years in company: 2 years
Top Qualities (list 3):
• Team Player
• Dedicated
• Responsive
Mission Driven:
Janet is outstanding in how she takes the time to listen to and talk to the people we support at The Arc NCR. Sometimes they just want someone to talk with, and Janet is preferred because she has an amazing listening ear. Janet is flexible and she covers multiple locations. She is dedicated, always arriving at work ahead of her shift starting.
Community Participation:
Janet supports people with disabilities in their community participation. She takes them to church, Bible study, the library and the farmer’s market.
Other Information:
Janet is a great support system for people with disabilities in terms of their emotional needs.

Award Category: Most Outstanding Employee
Nominator
Name: Dani T., Community Partners Coach
Nominee Info
Name: Maneisha G.
Department: Community Partners
Years in company: 2 months
Top Qualities (list 3):
• Willing to Learn
• Kind
• Team Player
Mission Driven:
Maneisha is new to the agency but has great energy and is willing to learn and engage with all the people we support. Maniesha is a valued member of The Arc NCR team, known for her kindness, willingness to learn, and collaborative spirit. She approaches every task with a positive attitude and is always ready to grow her skills. As a true team player, Maniesha supports her peers and the people we serve, helping create an encouraging and welcoming environment for all.

Award Category: Most Outstanding Employee
Nominator
Name: Reanna D., House Supervisor
Nominee Info
Name: Logan K.
Department: Community Living/DSP
Years in company: 3 months
Top Qualities (list 3):
• Team Player
• Reliable
• Problem solver
Mission Driven:
Logan recently joined The Arc NCR and has quickly shown his dedication. He takes his role seriously and truly enjoys supporting others. One person he works with was struggling after moving to a new location, but Logan went out of his way to make him feel comfortable, learning how to communicate when he was upset. Together, they planted a vegetable garden that they check daily, and Logan also helps him budget so he can enjoy the things he loves.
Logan is not only an advocate for the people he supports but also a team player—always ready to assist others in the home, complete documentation on time, and maintain a positive, professional environment. He’s eager to learn, open to feedback, and willing to help his supervisor and peers whenever needed. We’re lucky to have him as part of The Arc NCR team!
Community Participation:
Logan always finds ways to help the people he supports stay engaged in the community and he works well with others. He’s proactive in solving problems, for example, preparing the activities for the day with people we support or even weeks ahead for outings or appointments to ensure better outcomes. Logan is a true problem solver and a valuable part of the team.

Award Category: Most Outstanding Employee
Nominators
Jenny C., Coordinator Specialist
Reanna D., Community Living House Supervisor
Nominee Info
Name: Phoenicia L.
Department: Community Living/DSP
Years in company: 1 ½ years
Top Qualities (list 3):
• Team Player
• Reliable
• Hard-working
Mission Driven:
Phoenicia is a true team-player, and she goes above and beyond to offer her support to her peers and supervisor. Phoenicia has helped several new employees and is very welcoming. She always finds ways she can make the Community Living home where she works cheerful and bright. All staff and people we support love when Phoenicia is working. When I first took over Locust as Acting House Supervisor Phoenicia welcomed me and was very helpful. She is always willing to pick up extra shifts, even at last minute she will rearrange her schedule to assist. You can tell that she really enjoys what she does and is mission driven. She always ensures the people she supports have everything they need. She keeps up on all doctor appointments and follow- ups. She is always available and cheerful. Definity a breath of fresh air! She is absolutely amazing, and we are lucky to have her here at The Arc NCR.
Community Participation:
Phoenicia always takes the person she supports to functions and ensures that people are involved in their community. She works with a person involved in People First and always makes sure he is prepared and ready for all his events.

Award Category: Most Outstanding Employee
Nominator
Marlice R., PS Supervisor
Nominee Info
Name: Matt Marinovich
Department: Personal Supports/PS Coach
Years in company: 6 ½ years
Top Qualities (list 3):
• Mission Driven
• Dedicated
• Dependable
Mission Driven:
Matt exemplifies The Arc NCR’s mission through his unwavering dedication to the person he supports well-being and independence. For over five years, Matt has been a consistent and caring presence in this person’s life—never missing a single day, except for his daughter’s HS graduation. His attentiveness ensures that all of the supported person’s physical and personal needs are met with compassion and diligence. From managing medical appointments, haircuts, and bill payments to prepping meals and monitoring overall wellness, Matt ensures that he is supported in every aspect of daily life. He also provides critical respite care on weekends when this person’s mother is unavailable, offering peace of mind to their family and further demonstrating his commitment to person-centered support. Matt’s work empowers the person he supports to live a life of dignity, safety, and purpose—directly aligning with and advancing The Arc NCR’s mission.
Community Participation:
Matt’s impact goes far beyond daily care—he plays a vital role in helping this person stay active, socially connected, and engaged with his community. Since this person retired, Matt has been intentional about ensuring his days are filled with meaningful experiences. They regularly attend activities at Bel Air Methodist Church and Mt. Zion, participate in monthly dances that offer fun and connection, and stay physically active by exploring local walking trails. By maintaining these routines and relationships, Matt fosters his sense of belonging and inclusion in the community. His efforts ensure that this person doesn’t just live in his community—he thrives in it, surrounded by familiar faces, meaningful activities, and lasting friendships.

Award Category: Most Outstanding Employee
Nominator
Dani T., Community Partners Coach
Kaitlyn R., Community Partners Supervisor
Nominee Info
Name: Valarie M.
Department: Community Partners/CP Coach
Years in company: 10 months
Top Qualities (list 3):
• Team Player
• Strong Work Ethic
• Integrity
Mission Driven:
Valarie became a strong advocate for a person she supports when she noticed the person was no longer comfortable walking outside—a significant change from her usual baseline. Valarie explored every possible option to continue providing meaningful support, ensuring the person remained comfortable and engaged in the program.
Community Participation:
Valarie always assures the people she supports in her group are going to the places they love to go to each day. She supports them in their day-to-day life, to make sure they have a meaningful day while in the community.
Other Information:
Valarie always comes to work promptly, and ready to start each day, no matter how the day before ended. She is always open to trying new things, advocating for the people she supports not only in her group, but every group when she is able to do so.

Award Category: Most Outstanding Employee
Nominator
Name: Martine B., Community Living Coach
Nominee Info
Name: Judith M.
Department: Community Living/DSP
Years in company: 6 ½ years
Top Qualities (list 3):
• Compassionate
• Reliable
• Patient
Mission Driven:
Judi approaches every person we support with genuine care and respect, ensuring their needs are met with dignity. Judi is the kind of team player who’s always willing to lend a hand, support her coworkers, and step in without hesitation when needed. Her steady presence and positive attitude make a real difference in the lives of both employees and clients. Judi truly embodies what it means to be a dedicated DSP, and I believe she deserves to be recognized for her hard work and heart.

Award Category: Most Outstanding Employee
Nominator
Name: Martine B., Community Living Coach
Nominee Info
Name: Brian M.
Department: Community Living
Years in company: 1 year
Top Qualities (list 3):
• Hard working
• Team player
• Patient
Mission Driven:
I would like to nominate Brian for his kindness, reliability, and outstanding support as a coworker. Brian is always willing to step up and help, often picking up shifts without hesitation and making sure the team is covered. His positive attitude and approachable nature make him a joy to work with. He knows how to hold a good conversation, which creates a welcoming and uplifting environment for both employees and clients. Whether it’s lending a hand or sharing a laugh, Brian brings great energy to the workplace and truly deserves to be recognized.

Award Category: Most Outstanding Employee
Nominator
Name: Dana J., House Supervisor
Nominee Info
Name: Restina M.
Department: Community Living/DSP
Years in company: 1 year
Top Qualities (list 3):
• Caring
• Teamwork
• Kind
Mission Driven:
Restina is always willing to help out when there is a need. She has stepped up working at many locations at very short notice. Restina works hard and is always willing to help a team member out with any tasks.
Community Participation:
Restina loves taking the people we support out into the community. They attend Pizza with Jesus at Mt. Zion and Special Olympics events in the community.
Other Information:
Restina is a team member who really enjoys bringing a smile to the people we support. Restine is a strong employee who takes pride in the way she supports the people in the home she is assigned. She shows everyone so much respect. It is always fun working with Restina.

Award Category: Most Outstanding Employee
Nominator
Name: Dana J., House Supervisor
Nominee Info
Name: Laditre M.
Department: Community Living/DSP
Years in company: 2 years
Top Qualities (list 3):
• Creative
• Caring
• Compassionate
Mission Driven:
Laditre ensures that every day she comes in and goes to each room to greet everyone with a smile and a donut. The person she supports enjoys reading his paper with a donut so on the weekends she brings him a donut, which is really kind.
Community Participation:
Laditre found a park called Angel Park that had a wheelchair accessible swing. Ladetre was able to give one of the people she supports his first ride on a swing since he has been in his wheelchair. This was really cool, and he was super excited!
Other Information:
Laditre is a very valuable team member at the Tollgate location. She works very hard to help keep things in order and is an amazing cook! Laditre is a strong staff member who takes pride in making sure all the guys in the home are happy. She sings and dances while working and comes up with creative ideas for craft nights.

Award Category: Most Outstanding Employee
Nominator
Ben O., Community Living Coach
Nominee Info
Name: Fatima M.
Department: Community Living
Years in company: 1 ½ years
Top Qualities (list 3):
• Patience
• Humor
• Reliable
Mission Driven:
I have observed Fatima work with the person she supports for a couple of years. Fatima has a kind of humor that makes others laugh and smile. Fatima ensures the person she supports is clean and ensures that their environment is clean too. Fatima supports the mission of The Arc NCR which is to empower people with disabilities to live, work and thrive in the community. Fatima demonstrates patience in her duties every day.
Community Participation:
Being in a 1-1 role, Fatima is always doing things with the person she supports in the community including the museum, zoo, library and park.

Award Category:
Most Outstanding Employee
Nominator
Sherry K., Adult & Pre-Employment VR Supervisor
Nominee Info
Name: Renee P.
Department: DORS Employment Coach
Years in company: 3 years
Top Qualities (list 3):
• Willingness to learn
• Flexibility to meet the needs of the program
• Team player
Mission Driven:
Whether she is teaching job readiness skills or guiding youth through work-based learning experiences, Renee creates inclusive, respectful, and engaging environments. She adapts her approach to meet each learner’s unique needs, always focusing on strengths and potential.
A powerful example of this was when Renee supported a young man who was non-verbal during his first job experience. She introduced visual aids to enhance understanding, patiently modeled tasks, and provided encouragement every step of the way. Her patience and kindness not only built his skills but also boosted his confidence.
Renee lives out the mission every day, helping others develop the tools they need to gain independence. Her dedication and commitment to those she supports are truly worthy of recognition and respect.
Renee also brings a generous heart and a positive attitude to work each day. What stands out most is her flexibility and willingness to adapt as program needs evolve. She works tirelessly to foster growth in the people she supports and is a valued, collaborative member of the team.
Community Participation:
Renee went above and beyond to ensure a man she supported could succeed in the workplace. She adjusted her own schedule to provide the intensive, hands-on support he needed to build essential job skills. Thanks to her dedication and high-quality guidance, he is now successfully and gainfully employed.

Award Category:
Most Outstanding Employee
Nominator
Angel M., Community Living, Direct Support Professional
Nominee Info
Name: Stephanie Q.
Department: Community Living
Years in company: 2 years
Top Qualities (list 3):
• Caring
• Compassionate
• Dependable
Mission Driven:
Stephanie goes above and beyond for the people she supports. Her caring nature and deep understanding of each person allow her to connect in meaningful ways, sometimes even without words. The people we serve light up when they see her because they know they are valued and understood. Stephanie’s dedication, compassion, and consistency reflect her strong commitment to our mission, making her an incredible asset to our team and the home she serves.
Community Participation:
Stephanie not only supports the people in her care but also uplifts and encourages her fellow team members. She is respectful, supportive, and always brings positivity to the workplace. Her ability to build strong bonds with everyone she encounters creates a welcoming environment where people we support and employees alike feel included and valued. Stephanie’s presence fosters connection, trust, and a sense of community that benefits the entire team.

Award Category:
Most Outstanding Employee
Nominator
Dani T., Community Partners Coach
Nominee Info
Name: Brian R.
Department: Community Partners
Years in company: 3 years
Top Qualities (list 3):
• Helpful
• Kind
• Understanding
Mission Driven:
Brian is truly mission-driven and demonstrates his commitment every day through the care and dedication he shows to his senior group. He builds strong, supportive relationships, ensuring each person feels valued and respected. Beyond his direct work, Brian is also a dependable team player, always willing to step in, lend a hand, and support his colleagues whenever needed. His positive attitude and willingness to go above and beyond make him an asset both to his team and to the organization as a whole.

Award Category:
Most Outstanding Employee
Nominator
Jenny C., Program Support Specialist
Nominee Info
Name: Ginger (Virginia) R.
Department: Community Living/Direct Support Professional
Years in company: 6 years
Top Qualities (list 3):
• Welcoming
• Inclusive
• Team player
Mission Driven:
She embodies what it means to provide person-centered support. Always welcoming and kind, she makes people feel comfortable and valued from the moment they meet her. She ensures that the individuals in Community Living are not only cared for but are truly living meaningful, person-centered lives. Her dedication, compassion, and teamwork make her an incredible colleague to work alongside.
Community Participation:
She goes above and beyond to make sure individuals are active and engaged in the community—whether attending ARC events, going out on outings, or simply ensuring they feel confident and their best. From helping with appearance and confidence to creating memorable experiences, she makes certain that the people she supports are living full, vibrant lives. Her passion for inclusion and her “big team player” spirit foster connection, joy, and belonging for everyone around her.

Award Category:
Most Outstanding Employee
Nominator
Name: Reanna D., House Supervisor, Community Living
Nominee Info
Name: Andrea R.
Department: Community Partners
Years in company: 3 years
Top Qualities (list 3):
• Mission Driven
• Reliable
• Team player
Mission Driven:
Andrea takes great pride in our mission and always goes above and beyond to support both people we support and staff. She motivates the people she works with to thrive while also making sure her coworkers feel comfortable and supported in the home. Andrea is professional, dependable, and dedicated. She shows up on time, ready to work, and always offers her assistance where needed. She welcomes new staff members warmly and helps guide them toward success. Andrea truly cares, and the people we support look forward to seeing her every day.
Community Participation:
Andrea empowers the people we support to be part of their community and to live their best life. She takes them out to eat, shop, go to Planet Fitness for exercise, and ensures they are included in making plans that matter to them. Her friendly, outgoing nature makes every outing enjoyable and engaging. Whether it’s work, play, or daily living, Andrea makes sure everyone has the opportunity to participate fully and feel connected. She goes the extra mile to ensure the people she supports are not only cared for but also active members of their community.

Award Category:
Most Outstanding Employee
Nominator
Sherry K., Adult & Pre-Employment VR Supervisor
Nominee Info
Name: Melissa S.
Department: Employment Services
Years in company: 3 years
Top Qualities (list 3):
• Direct
• Honest
• Strong advocate
Mission Driven:
I admire Melissa immensely because of her unwavering commitment to those she supports. She is not afraid to speak up and always puts the needs of others first. If there is a barrier that is impeding success, she works diligently to resolve it. She always looks for opportunities to promote success and independence. She is strong, resilient and a true leader.
Community Participation:
Melissa has supported numerous people to achieve employment success. Her direct and honest communication style is easily understood by those she supports when coaching. Work is important. It not only provides purpose but also provides the opportunity to be included. Melissa has helped to teach transferable skills to those she supports so that they can thrive in their work environments. Her dedication and commitment are worthy of this recognition.

Award Category:
Most Outstanding Employee
Nominator
Dani T., Community Partners Coach
Nominee Info
Name: Kearnan S.
Department: Community Partners
Years in company: 1 ½ years
Top Qualities (list 3):
• Helpful
• Positive
• Mission Driven
Kearnan is deeply mission-driven and consistently demonstrates his commitment through the support he provides both to the people he serves and to his colleagues. He is patient and dependable, taking the time to help other employees understand tasks or processes when they need guidance. Kearnan also builds strong, meaningful connections with his group of ladies, creating an environment where they feel supported, respected, and empowered. His combination of teamwork, compassion, and leadership makes him a valued member of the department.

Award Category:
Most Outstanding Employee
Nominator
Kathy P., Family Support Navigator
Nominee Info
Name: Angela S.
Department: Family Support Services
Years in company: 4 years
Top Qualities (list 3):
• Supportive
• Collaborative
• Committed
Mission Driven:
Angela advocated offering monthly respite Saturdays for families who have children with developmental disabilities. In the past year and a half, we have served as many as fifteen families each month at our free respite day, allowing caregivers time for a date with their spouse, special activities with their other children, and just a chance to take a nap!
Angela really brings out the best in our team. One reason is her willingness to hear everyone’s ideas and suggestions. We do a lot of “group think” to problem-solve services and supports for families. She creates an atmosphere that allows us to learn from our mistakes, and she humbly accepts criticism and suggestions. She always gives credit where it’s due and promotes a team approach to every situation. We make decisions together and feel our input is valued.
Community Participation:
Angela has been leading a support group for caregivers during our monthly game nights. She encourages parents to advocate with professionals for the services their children need. She is our resident expert on insurance, medical advocacy, and funding for children and adults who are medically fragile. She has helped families find good doctors, access social security benefits, and get connected to the Model Waiver and REM programs.

Award Category:
Most Outstanding Employee
Nominator
Dani T., Community Partners Coach
Nominee Info
Name: Latisha S.
Department: Community Partners
Years in company: 4 years
Top Qualities (list 3):
• Organized
• Structured
• Humorous
Mission Driven:
Latisha is mission-driven and always ready to step in and help, no matter the situation, whether positive or challenging. Her steady presence and willingness to support others make her a reliable teammate that colleagues can count on. She also offers thoughtful, practical advice when it comes to supporting people, ensuring their needs are met with care and understanding. Latisha’s combination of compassion, insight, and dependability strengthens both her team and the lives of those she serves.

Award Category:
Most Outstanding Employee
Nominator
Madicella M., Advocacy and Database Manager
Nominee Info
Name: Kenneth S.
Department: Employment Services
Years in company: 2 years
Top Qualities (list 3):
• Professional
• Communicates effectively
• Reliable
Mission Driven:
Ken exemplifies the mission and values of our agency through his unwavering commitment to listening, advocating, and creating inclusive spaces for both people supported and their families. His approach is not only person-centered but also heart-centered. While assisting a person with securing employment, Ken went above and beyond by taking the time to understand their goals, strengths, and preferences, not just in formal settings but also in their home and community. He navigated complex family dynamics with patience and respect, ensuring every voice was heard while always keeping the person supported at the center of decisions. His calm, professional, and empathetic approach turned what could have been a challenging process into a success. Today, that person is employed and thriving, with their family praising Ken’s dedication and impact. Ken doesn’t just do his job, he helps change lives and perspectives by embodying the belief that everyone deserves opportunity and respect.
Community Participation:
Ken empowers people to be active participants in their community and their own lives. He is present and proactive through every step of the process, from applications and screenings to paperwork and problem-solving, ensuring that barriers do not stand in the way of opportunity. By advocating for people’s choices and supporting them in pursuing employment, he helps people he supports to not only find meaningful work but also build confidence, independence, and community connections. Ken’s thoughtful advocacy and commitment to equity inspire families, colleagues, and those he supports to see the value and potential in every person. In doing so, he doesn’t just support community participation – he creates it – opening doors for people to engage, contribute, and thrive.

Award Category:
Most Outstanding Employee
Nominator
Kaitlyn R., Community Partners Supervisor
Nominee Info
Name: Daniesha T.
Department: Community Partners
Years in company: 3 years
Top Qualities (list 3):
• Adaptability
• Dedicated
• Reliability
Mission Driven:
Dani supports a woman with warmth, patience, and a great sense of humor. Whenever I’ve seen them out with the group, they’re joking and laughing together, which is a testament to the strong, trusting relationship they’ve built. Dani understands not just what makes her smile, but also how to provide support when situations feel challenging. For instance, she is mindful of interactions with peers that the woman enjoys seeing, ensuring everyone feels comfortable and respected. When the woman experiences frustration or stress in the home, Dani listens attentively, validates her feelings, and helps her regain a sense of calm. She is able to guide these moments gently, often turning them into positive experiences filled with laughter. The trust and confidence this woman has in Dani is truly remarkable.
Community Participation:
Dani is always enthusiastic about exploring new places and opportunities. She eagerly embraces fresh ideas and approaches that she believes will enhance the support and experiences of the people in her group.

Award Category:
Most Outstanding Employee
Nominator
Ben O., Direct Support Professional
Nominee Info
Name: Marie T.
Department: Community Living
Years in company: 9 months
Top Qualities (list 3):
• Hard worker
• Caring
• Graceful
Mission Driven:
I have observed Marie working in the home that she supports and in a few other locations. She carries herself gracefully and cares for the people she supports, ensuring they are well fed and clean every time she works. She fills shifts in various locations without complaints. Marie is a quick learner and quicky adjusts to new environments.
Community Participation:
Marie actively works as part of a team to ensure the people she supports are not only well cared for but also engaged in meaningful community experiences. She helps coordinate outings and encourages participation in events, creating opportunities for people to connect, explore, and enjoy life beyond the home.

Award Category:
Most Outstanding Employee
Nominator
Marlice R., Personal Supports Supervisor
Nominee Info
Name: Ivy W.
Department: Personal Supports
Years in company: 5 ½ years
Top Qualities (list 3):
• Compassionate
• Advocate
• Mission-Driven
Mission Driven:
Ivy supports a young woman at The Arc NCR with compassion, consistency, and a strong sense of purpose, helping her not just live, but truly thrive in her community. Ivy’s advocacy is grounded in respect, empowerment, and individualized support. She consistently goes above and beyond to create meaningful opportunities that align with this person’s goals and interests. A recent example of this is Ivy’s support in helping her secure a volunteer position at Accent Care. This administrative role is a new and exciting challenge for this person, who has spent over a decade working in a grocery store. Ivy guided her through the entire process, from applying and interviewing to completing online training, making the experience both empowering and accessible. Ivy uses a “plan and build” approach, breaking down larger goals into manageable steps. This approach not only sets the woman she supports up for success but also reinforces her confidence and independence. Ivy is consistently attentive and intuitive. She adapts plans as needed to ensure this person feels supported, safe, and capable every step of the way. Ivy’s thoughtful and resourceful approach to her work reflects a deep commitment to The Arc NCR’s mission and to the person she serves.
Community Participation:
Ivy is an exceptional example of how dedicated support can open doors to rich, fulfilling community engagement. Her work with the person she supports is a testament to how personalized and consistent support can help people build meaningful connections and experiences. From Dave and Busters to the farm fair, library visits for Paws and Read (a special comfort for the person supported after the loss of her beloved dog), Pizza with Jesus, and local dances and proms, and dinner dates, Ivy ensures this young woman stays connected to the things and people she loves. She also facilitates participation in advocacy and inclusion spaces like People First meetings and inclusive sports through The Miracle League of Harford County. Beyond recreational activities, Ivy supports Christine in developing independent living skills that build long-term confidence and stability. This includes hygiene routines, money management, cooking, garage door safety, stretching, and regular exercise. Through each of these, Ivy creates a safe, encouraging environment where this person can try new things without fear of failure. Ivy’s consistent encouragement, creativity, and hands-on support are key drivers in helping the person supported maintain an active, purposeful life within her community.

Award Category:
Most Outstanding Employee
Nominators
Brandon D., Community Partners Coaches
Dani T., Community Partners Coaches
Nominee Info
Name: Karaghan W.
Department: Community Partners
Years in company: 1 ½ years
Top Qualities (list 3):
• Helpful
• Positive
• Willing to learn
Mission Driven:
Kara spends each day working with different groups at The Arc NCR, often supporting multiple people who require extra assistance. One day, she took the initiative to help a newer coach, who was working with someone in need of additional guidance. Despite having her own group to manage, Kara made time to offer support to both the coach and the person supported, all while continuing to care for her own group. She continues to encourage each person to thrive independently on a daily basis.
Kara has more devotion and drive than any other person I have worked with. She trains new employees, takes on new groups, and deals with difficult circumstances without seeming overwhelmed. She has handled anything that has been thrown her way. That’s why I believe she is The Arc NCR’s Most Outstanding Employee.
Community Participation:
Kara has encouraged a group that was struggling through change. The group was preparing to meet their new coach. Kara continued to support and encourage them through this tough time. She constantly does her best to encourage and assist every individual that she supports.
The Arc NCR’s Most Outstanding Frontline Supervisor
Please read about all of the team members who have been nominated for our Most Outstanding Frontline Supervisor Award below. Click on the link below each team member to read their nomination.

Award Category
Most Outstanding Frontline Supervisor
Nominator
Ben O., Community Living Coach
Nominee Info
Name: Corrinthia B.
Role: Program Manager
Years in company: 3 ½ years
Top Qualities:
• Hard worker
• Great advocate
• Reliable
Mission Driven:
I have observed Corrinthia lead by example in the role of Program Manager. She works hard to ensure everything runs well and expects the same of those she leads. Corrinthia advocates for the people we support, putting their wellbeing first. Corrinthia is reliable and will accomplish what she promised to do.
Community Participation:
Corrinthia consistently motivates her team to prioritize community engagement. She understands the value of inclusion and actively encourages those under her guidance to support people in participating in local events. Her influence creates meaningful opportunities for everyone to thrive within their communities.
Other Information:
Corrinthia shows deep respect for both her team and the people we support. By honoring the voices and dignity of others, she fosters a culture of inclusivity and empowerment that strengthens relationships and promotes growth. Her respect is not just spoken—it’s reflected in her actions every day.

Award Category
Most Outstanding Frontline Supervisor
Nominator
Michelle W., Quality Enhancement Manager
Nominee Info
Name: Abishag B.
Role: House Supervisor
Years in company: 1 year
Top Qualities:
• Approachable
• Trustworthy
• Empowering
Mission Driven:
Abishag brings a genuine and trustworthy presence that makes her an approachable and dependable leader. Whether it’s for questions, support, or feedback, she creates a safe space where others feel heard and valued. Her commitment to continuous development is evident in the way she seeks out opportunities to grow, so she can better guide her team and the people she supports. One of Abishag’s standout strengths is her dedication to transparency and communication. She consistently shares information with her team, ensuring they are informed and empowered. She understands that a well-informed team is a strong team, and she leads with that principle in mind.
Community Participation:
Abishag is deeply engaged with the people she supports, making sure their goals and needs are met in ways that reflect their personal preferences. She includes them in decision-making processes and honors their voices and choices while encouraging them to participate in their community.

Award Category
Most Outstanding Frontline Supervisor
Nominator
Michelle W., Employee
Nominee Info
Name: Erna C.
Role: Program Manager – Community Living
Years in company: 15 ½ years
Top Qualities:
• Relationship-building
• Strength-Based Empowerment
• Compassionate Leadership
Mission Driven:
Erna has a smile that lights up any room and a leadership style that inspires others. She builds meaningful connections with her team and the people she supports, taking the time to truly understand who they are and how to best support them where they are in their career or life. Erna has a unique ability to recognize the strengths in others, even when they doubt themselves or feel ready to give up. With her nurturing approach, she fosters confidence without diminishing the value that each DSP or person supported brings. Erna is a true asset to our organization, leaving a legacy of person-centered care and a presence that is deeply admired by all who work with her.

Award Category
Most Outstanding Frontline Supervisor
Nominator
Name: Michelle W., Quality Enhancement Manager
Nominee Info
Name: Chantel C.
Role: House Supervisor
Years in company: 8 months
Top Qualities:
• Advocate
• Mission-Driven
• Supportive
Mission Driven:
I first met Chantel during orientation, and I was immediately struck by the passion and dedication she brings to her role. From the very beginning, she demonstrated a strong desire to learn and grow, always to provide the most person-centered support possible to the people in our services. Her commitment was especially evident in how she approached internal communication. Chantel made sure that no important information stopped with her; she actively followed up to ensure that the needs of the people she supported were addressed. If she didn’t receive a response, you could count on her to follow up again, because for Chantel, advocating for others is non-negotiable. Her persistence and advocacy stem from a deep belief in making sure every voice is heard. That same dedication paved her path to becoming a House Supervisor, where she continues to lead with empathy, support, and a strong sense of purpose. Chantel’s leadership is grounded in trust, respect, and a genuine commitment to empowering both her team and the people she supports.

Award Category
Most Outstanding Frontline Supervisor
Nominator
Name: Michelle W., Quality Enhancement Manager
Nominee Info
Name: Reannon D.
Role: House Supervisor
Years in company: 12 years
Top Qualities:
• Compassionate
• Knowledgeable
• Reliable
Mission Driven:
Reannon is the kind of colleague who makes coming to work a joy. Her passion for the people we support is truly inspiring, and her commitment to helping them thrive in their communities and personal lives is unmatched. Time and again, my team and I have reached out to Reannon for updates on someone’s recovery after a medical visit or to assess the effectiveness of a support plan, and she consistently delivers thoughtful, thorough, and insightful responses. What sets Reannon apart is her unwavering dedication to going beyond basic care. She ensures that each person’s quality of life is aligned with their vision and standards, not just the expectations set by others. Her person-centered approach is mirrored in how she supports her staff, offering guidance and encouragement to help them succeed in their roles. No question is too small, and no request is ever dismissed. Reannon genuinely values the opportunity to support others and does so with grace and consistency every day.

Award Category
Most Outstanding Frontline Supervisor
Nominator
Sherry K., Adult and Pre-Employment VR Supervisor
Nominee Info
Name: Becky F.
Role: Employment Supervisor
Years in company: 3 years
Top Qualities:
• Good listener
• Effective communicator
• Honest/trustworthy
Mission Driven:
As an Employment Supervisor, Becky juggles a multitude of responsibilities with grace and strength. She leads through example and professionalism. She advocates for the needs of those who participate in the Employment program during various meetings, effectively communicating needs to staff so that the people we support receive quality care each and every day.
Community Participation:
Becky gives the employment coaches the tools needed to be successful. She jumps in to provide support as needed and creates a positive work environment. As a supervisor, she is organized and is an effective communicator. Becky empowers those on the frontlines (coaches) to provide quality support by leading with conviction. She inspires others because of her dedication and commitment.

Award Category: Frontline Supervisor
Nominators
Anonymous
Michelle W., Quality Analyst
Nominee Info
Name: Tarsha G.
Department: Community Living/House Supervisor
Years in company: 1 year
Top Qualities (list 3):
• Empathetic
• Compassionate Leader
• Strong Advocate
Mission Driven:
I consistently see Tarsha embodying The Arc NCR’s mission through the dedicated support she provides to the people we support in the homes she oversees. She visits them almost daily, taking the time to check in on how their day is going, how work is progressing, and what activities they’ve enjoyed. Her genuine care is evident in the way she fosters confidence and independence, always focusing on and reinforcing their accomplishments. Even when individuals minimize their own successes, she celebrates them in meaningful ways, showing that their contributions are both important and significant. Through her consistent presence, encouragement, and advocacy, she empowers each person to live, work and thrive in the community.
Community Participation:
She makes sure all the ladies in both houses have enough staff to make sure the clients can do what they want, and everyone is satisfied with that decision.
Other Information:
Tarsha is a compassionate advocate who takes the time to assist anyone in need. I have witnessed her sitting with her team to thoroughly explain a behavior support plan, as well as working directly with a person supported to discuss decisions they wish to make to improve their health. She embodies the principle in our field, “Nothing about me without me,” consistently ensuring that team members are engaged in the care process and that the person we support are actively involved in shaping their care and support. Tarsha’s commitment to inclusion and empowerment is evident in every interaction, and she continually goes above and beyond to uphold these values.

Award Category: Frontline Supervisor
Nominator
Name: Michelle W., Quality Enhancement Manager
Nominee Info
Name: Christine I.
Department: Community Living/House Supervisor
Years in company: 5 ½ years
Top Qualities (list 3):
• Attentive
• Caring
• Considerate
Mission Driven:
There has never been a time when I needed assistance or support from Chrissy, and she didn’t make the time to help. That’s simply who she is—consistently reliable, supportive, and committed. Chrissy ensures that both her team and the people we support feel seen, heard, and valued. Whether it’s helping a colleague with a task or taking a moment to ask someone we support how their day at work was, she is fully present and engaged. She is never too busy to offer a smile, share thoughtful advice, or provide encouragement exactly when it’s needed. Chrissy is a tremendous asset to our organization, and her unwavering dedication to improving the lives of everyone she interacts with is truly commendable.

Award Category: Frontline Supervisor
Nominator
Name: Michelle W., Quality Enhancement Manager
Nominee Info
Name: Dana J.
Department: Community Living/House Supervisor
Years in company: 2 ½ years
Top Qualities (list 3):
• Inspirational
• Empowering
• Mission-Driven
Mission Driven:
Dana’s leadership and personality are the kind that make you think, “Why didn’t I work here sooner?” The moment you walk into the residence she oversees, you can feel the strong sense of camaraderie among her team. Her staff aren’t just there to clock in and out; they’re invested in each other’s success, which directly reflects in the quality of support they provide to the people they support in their care. Dana’s presence lights up the room, and the residents respond with genuine joy when she’s around. Whether it’s planning a trip to Florida or simply ordering takeout on a Friday night, Dana empowers the people she supports to live lives defined by their own goals and dreams, not by societal expectations. Her leadership is rooted in advocacy, inclusion, and a deep belief in the potential of every person she serves.

Award Category: Frontline Supervisor
Nominator
Name: Ben O., Community Living Coach
Nominee Info
Name: Char K.
Department: Community Living / Assistant Director of Community Living
Years in company: 2 years
Top Qualities (list 3):
• Leads from the Front
• Great trainer
• Reliable
Mission Driven:
Char leads from the front. She is willing to do the work by being a role model. Often Char fills shifts in homes that need the extra help. She cares about the people supported and will pop in often to see how things are going in their homes.
Community Participation:
Char encourages those she leads to support people by participating in community events. She is a true team player and often attends events out in the community as well. Char is a great role model.

Award Category: Frontline Supervisor
Nominators
Charles C./Marlice R., Personal Support Coach/Personal Supports Supervisor
Sara Rose/Unknown, PS/ISS Support Coach
Nominee Info
Name: Chikara Massey
Department: Personal Supports/PS Supervisor
Years in company: 4 years
Top Qualities (list 3):
• Responsible
• Understanding
• Kind
Mission Driven:
Chikara responds quickly to important questions that are emergencies or just questions on behavior that is not normal. She communicates very well with her team and checks in on us on a regular basis. She has a kind heart and is very attentive to our needs. Chikara is patient and understanding and follows the mission of The Arc NCR every day.
Community Participation:
Chikara has organized events for people in Personal Supports to get together for fun things like a mini golf night and meeting for dinner. Chikara shares activities out in the community for the people we support, so our calendars are always full.
Other Information:
Chikara has gone beyond the call of duty to help provide funds in making healthier living conditions for some of the people we support here at The Arc NCR. She is a supervisor who you can trust even when life throws obstacles in the way of your own life. She is one that you can turn to for advice, direction, and instructions.

Award Category: Frontline Supervisor
Nominator
Name: Michelle W., Quality Enhancement Manager
Nominee Info
Name: April M.
Department: Community Living /Program Manager
Years in company: 13 years
Top Qualities (list 3):
• Person-Centered Advocacy
• Supportive Leadership
• Motivational Mentorship
Mission Driven:
April has consistently been in my corner since my time in HR and now in QE, and it is clear that she extends this same support to everyone she works with. She provides encouragement to help others achieve their goals and offers reassurance when they need to be reminded of the great work they are doing. I know I can always trust April for guidance, as she never makes me feel less than. Instead, she reminds me that challenges are part of the journey while assuring me that she will always be there to help. This same approach extends to her team and the people she supports. April is always in their corner, advocating on their behalf or empowering them to advocate for themselves. She is a true leader who looks beyond titles and focuses on the strengths within each person, helping them bring out their full potential.

Award Category: Frontline Supervisor
Nominator
Michelle W., Quality Enhancement Manager
Nominee Info
Name: Okeezi O.
Department: Community Living/House Supervisor
Years in company: 1 year
Top Qualities (list 3):
• Advocate
• Supportive
• Inclusive
Mission Driven:
I’ve had the privilege of conducting Fatal Five trainings with Okeezi on two occasions, and each time the level of support he provides to both his staff and the people in his care has inspired me. Okeezi doesn’t just embrace training, he champions it. He actively advocates for his team’s growth and comprehension, ensuring that every team member has access to the resources and support they need to succeed. What sets Okeezi apart is his humility and collaborative spirit. He never hesitates to ask for help when needed, which speaks volumes about his leadership style. His openness fosters trust and strengthens the team dynamic, making him not only an effective leader but also a valued colleague. Okeezi also recognizes the importance of including the people he supports in the training process. He values their input equally, ensuring their voices are heard and respected. This inclusive approach reflects his deep commitment to person-centered care and to building strong, trusting relationships with everyone he works with. His leadership is a true reflection of our mission and values.

Award Category:
Most Outstanding Frontline Supervisor
Nominator
Dani T., Community Partners Coach
Nominee Info
Name: Sarah O.
Department: Director of Community Supports
Years in company: 6 years
Top Qualities (list 3):
• Great listener
• Structure
• Helpful
Mission Driven:
Sarah does an excellent job keeping the department organized and working cohesively. She is a natural leader who fosters teamwork, ensures that everyone feels supported, and helps maintain a positive environment even during challenging times. Sarah is highly trustworthy and approachable – someone you can confide in without hesitation, whether to share concerns, new ideas, or honest feedback. Her ability to listen with empathy and respond with fairness makes her a valued colleague and an anchor for the department.

Award Category:
Most Outstanding Employee and Frontline Supervisor
Nominator
Martine B., Community Living, Direct Support Professional
Michelle W.
Nominee Info
Name: Donald P.
Department: Community Living
Years in company: 8 years
Top Qualities (list 3):
• Team oriented
• Problem solver
• Patient
Mission Driven:
Donald exemplifies what it means to live our mission each day. He never views a task as beneath him and consistently steps in wherever support is needed. With a strong understanding of both his role and the responsibilities of his DSPs, he leads with empathy, reliability, and effectiveness. He is deeply invested in the success of the people we support and his team, engaging directly with the people he supports rather than relying solely on documentation. His calm, solution-focused approach ensures that challenges are addressed quickly while staff feel heard and valued. Donald’s hands-on leadership and unwavering dedication set a high standard of care across the organization.
Community Participation:
Donald also encourages meaningful participation and engagement within the community. By supporting people directly and fostering collaboration with staff, he helps ensure that people are not only receiving quality care but also building the confidence and skills they need to connect with others. He is always just a phone call away, ready to provide guidance or assistance in any situation. His approachable, supportive nature strengthens both his team and the people we serve, promoting inclusion and growth. Donald’s leadership makes community involvement a shared priority and a natural extension of his everyday work.

Award Category:
Frontline Supervisor
Nominator
Anonymous
Nominee Info
Name: Marlice R.
Department: Personal Supports
Years in company: 6 ½ years
Top Qualities (list 3):
• Responsible
• Understanding
• Helpful
Mission Driven:
Marlice embodies The Arc NCR’s mission every day through the way she cares for the people she supports and the staff they lead. She goes above and beyond to bring the team together, share important updates, and ensure everyone receives the training needed to be their best selves. Marlice is approachable and dependable, always answering the phone or returning calls right away, and leading with patience, understanding, and kindness. By setting this example, she fosters a supportive environment that empowers staff to grow and succeed while ensuring people we support receive the highest quality of care.
Community Participation:
Beyond her leadership within the department, Marlice actively creates opportunities for the people we support to be engaged in their communities. She has organized activities such as mini golf outings and group dinners at local restaurants, which not only bring joy but also encourage social inclusion. Marlice also connects people with valuable community resources, such as food banks and church giveaways, ensuring that everyone has access to the supports they need. Her commitment helps people we support build meaningful connections, experience new opportunities, and fully participate in community life.

Award Category:
Frontline Supervisor
Nominators
Christie B., Community Partners Coach
Dani T., Community Partners Coach
Nominee Info
Name: Kaitlyn R.
Department: Community Partners
Years in company: 6 years
Top Qualities (list 3):
• Great listener
• Always helpful
• Good energy
Mission Driven:
Kaitlyn consistently gives 100% when it comes to supporting others. She communicates with empathy, listens attentively, and motivates those around her to be their best every day. Her ability to understand what each person she supports enjoys and what works best for them reflects her dedication to person-centered care. Kaitlyn’s support extends to her colleagues as well. She makes new team members feel welcomed, comfortable, and excited to be part of the organization. Her kindness, encouragement, and reliability embody the mission in action.
Community Participation:
Kaitlyn is deeply committed to helping people supported by The Arc NCR engage in meaningful experiences beyond their daily routines. She regularly seeks out and organizes fun volunteer opportunities, ensuring that people we support have ways to connect with their community, build skills, and feel included. Her enthusiasm for community engagement not only enriches the lives of the people she supports but also strengthens connections across the broader community.

Award Category:
Frontline Supervisor
Nominators
Angel M., Direct Support Professional
Michelle W., Quality Enhancement Manager
Nominee Info
Name: Phayann S.
Department: House Supervisor, Community Living
Years in company: 2 ½ years
Top Qualities (list 3):
• Compassionate
• Adaptability
• Empathy
Mission Driven:
Phayann is a leader who always makes time to listen, whether it’s a team member needing to vent or a colleague seeking advice. Her nonjudgmental nature and thoughtful guidance create a safe, supportive environment where everyone feels heard and respected. She prioritizes the well-being of others in every interaction, and her genuine care makes her advice impactful and meaningful. Whenever support is needed, whether conducting an audit or answering questions, Phayann responds with patience, dedication, and reliability. She leads by example, showing compassion, professionalism, and a strong alignment with our mission. Her presence uplifts those around her and helps build a culture of care, respect, and excellence.
Community Participation:
Phayann is committed to helping individuals live safe, balanced, and fulfilling lives by encouraging them to engage with their community in meaningful ways. She respects each person’s rights and advocates for their inclusion, helping them overcome barriers with patience and encouragement. One example is her work with a woman who was experiencing anxiety about joining a community center; with Phayann’s support, she became involved in classes, made lasting friendships, and gained the confidence to join other groups. Phayann consistently promotes opportunities for individuals to explore positive hobbies, engage in community events, and build relationships. Her adaptability, resilience, and problem-solving skills allow her to create opportunities for growth while fostering strong connections between staff, individuals, and the wider community.

Award Category:
Frontline Supervisor
Nominator
Michelle W., Quality Enhancement Manager
Nominee Info
Name: Cheyenne S.
Department: Community Living
Years in company: 6 ½ years
Top Qualities (list 3):
• Empathetic
• Supportive
• Collaborative
Mission Driven:
From the very beginning, Cheyenne has led with empathy, patience, and generosity. When I was new to the agency and still finding my footing, she took the time to explain Community Living processes in a way that built my confidence and reminded me that it’s okay to ask questions and lean on others. That experience showed me the kind of leader she is, one who builds people up rather than criticizes. Cheyenne continues to demonstrate that same spirit today, supporting and developing her team with compassion and clarity. She advocates every day for the safety, well-being, and autonomy of the people she serves. Her dedication to person-centered care ensures that each person she supports has the opportunity to live a life of their choosing, and her leadership reflects the heart of our mission.
Community Participation:
Cheyenne goes beyond day-to-day responsibilities to ensure people supported are not only supported but actively engaged in their communities. She encourages participation in meaningful activities and empowers people to explore opportunities that bring them joy and connection. Her approach is rooted in respect. She listens to what each person wants, values their choices, and finds ways to make their goals possible. By fostering independence and inclusion, Cheyenne helps create pathways for the people she serves to thrive both within their homes and in the broader community.

Award Category:
Frontline Supervisor
Nominators
Ben O., Direct Support Professional
Michelle W., Quality Enhancement Manager
Nominee Info
Name: Jessica S.
Department: Community Living
Years in company: 4 ½ years
Top Qualities (list 3):
• Person-Centered
• Supportive Mentor
• Respectful
Mission Driven:
Jessica’s unwavering commitment to a person-centered approach shines through in everything she does. She ensures that the people she supports are actively involved in planning their day, making informed choices, and navigating challenges with dignity and respect. Her professionalism and compassion extend beyond the people she supports, she uplifts colleagues as well, guiding them with empathy and patience. One example that stands out is when I needed to speak with a person supported and wasn’t sure how to honor their preferred communication style. Jessica not only walked me through the process but also took the time to teach me how to better understand the person’s personality, preferences, and needs. Through her example, I learned a more meaningful way to connect with people we serve. Jessica is reliable, respectful, and always available to support as needed. She encourages teamwork and advocates for both her colleagues and people we support, embodying the values and mission of The Arc NCR.
Community Participation:
Jessica actively promotes opportunities for people to connect with and participate in their community. She encourages staff to take people supported to community events and models this herself when helping out. By doing so, she ensures that people supported are not only included but also empowered to enjoy meaningful experiences, build relationships, and strengthen their sense of belonging. Jessica’s leadership makes community participation a natural and valued part of everyday life.

Award Category:
Frontline Supervisor
Nominator
Michelle W., Quality Enhancement Manager
Nominee Info
Name: Johnnie T.
Department: Community Living
Years in company: 21 ½ years
Top Qualities (list 3):
• Empathetic Leadership
• Resilient
• Mission-Driven
Mission Driven:
Johnnie has been a valued member of our organization for over 20 years, and his dedication continues to set the standard for leadership and care. He consistently takes the time to connect with others, whether sharing a story, offering a listening ear to a DSP, or providing steady support during a crisis. Johnnie embraces challenges and works diligently to find solutions that remove barriers for both staff and the people we support. His unwavering commitment ensures that people with disabilities are empowered to live the lives they choose, reflecting the heart of our mission every day.
Community Participation:
Johnnie actively promotes engagement and inclusion, helping the people we support participate fully in their communities. By advocating for their needs, guiding staff, and encouraging exploration of new opportunities, he ensures people have meaningful experiences and the confidence to be active participants in their lives. His approach fosters independence, connection, and joy, making community participation a natural and celebrated part of everyday life.
The Arc NCR’s Most Outstanding Administrative Supports
Please read about all of the team members who have been nominated for our Most Outstanding Administrative Support Award below. Click on the link below each team member to read their nomination.

Award Category
Most Outstanding Administrative Support
Nominator
Jenny C., Coordinator Specialist
Nominee Info
Name: Paige B.
Role: Community Living Coordinator
Years in company: 9 ½ years
Top Qualities:
• Hardworking
• Helpful
• Caring
Mission Driven:
Paige has built respectful and caring relationships with the people we support and she consistently goes above and beyond to make sure they have what is needed. Everyone loves visiting her when they are in the office building because of the care and respect she shows to everyone around her.
Community Participation:
Paige plays a vital role in making sure the people we support can enjoy meaningful and well-deserved vacations. She collaborates closely with House Supervisors throughout the planning process, offering guidance and assistance to ensure every detail is thoughtfully arranged. Paige is meticulous in her efforts, making sure all necessary paperwork is completed and in order. Thanks to her dedication and organizational skills, the trips run smoothly, allowing everyone involved to focus on creating joyful memories.
Other Information:
Paige consistently demonstrates a generous spirit, always ready to lend a hand to those around her. Her dedication goes beyond mere effort—she combines hard work with a sharp sense of efficiency, ensuring that every task she takes on is completed with precision and purpose.

Award Category
Most Outstanding Administrative Support
Nominator
Michelle W., Quality Enhancement Manager
Nominee Info
Name: Lisette B.
Role: Quality Enhancement Specialist
Years in company: 6 years
Top Qualities:
• Compassionate
• Optimistic
• Advocate
Mission Driven:
Lisette is the kind of person who brings light and positivity into every room she enters. Her genuine care for others is evident in the way she takes time to connect, whether it’s asking about someone’s day or offering meaningful support. Her dedication goes far beyond surface-level interactions; she is deeply committed to the well-being of both staff and the people in our services. During financial and safety assessments, Lisette ensures that every participant feels comfortable and informed. She takes the time to explain processes clearly, tailoring her communication to meet each person’s needs. Her thoughtful, person-centered approach shines through in every training, collaboration, and interaction. Lisette recognizes that everyone receives and processes information differently. She not only respects these differences but embraces them, adapting her support to ensure that each person feels confident, heard, and empowered. Her willingness to go above and beyond is a true reflection of her character and her alignment with our mission.

Award Category
Most Outstanding Administrative Support
Nominator
Name: Holly P., Chief Program Officer
Nominee Info
Name: Crystal D.
Role: Director of Person-Centered Supports
Years in company: 7 years
Top Qualities:
• Strategic Problem-Solving
• Relationship Builder
• Resilient and Resourceful Leadership
Mission Driven:
Crystal’s unwavering commitment to ensuring timely, compliant services and her proactive efforts to resolve systemic barriers reflect her deep dedication to our mission—empowering people with differing abilities to access the support they need to live with stability, autonomy, and dignity.
Community Participation:
Crystal actively strengthens community engagement by building collaborative relationships with CCS agencies and initiating early outreach with partners like Kennedy Krieger and Harford Academy—ensuring people with differing abilities and families are supported from the very beginning of their journey.
Other Information:
Crystal has demonstrated exceptional leadership, resilience, and strategic thinking during one of the most challenging periods our organization has faced. Over the past 18 months, she has been instrumental in guiding our transition to LTSS billing—a complex and critical shift. Crystal not only supported her team through this change but also implemented checks and balances to ensure timely and compliant billing, safeguarding one of the most vital aspects of our operations. This year brought additional challenges with ongoing issues in the EDD and DDA, including people falling out of the waiver and redetermination delays. Crystal responded with urgency and precision, creating daily monitoring processes and proactively reaching out to agencies to resolve issues quickly. While other organizations are facing significant backlogs and financial risk, we are in a strong position thanks to Crystal’s foresight, persistence, and proactive planning. Despite constant changes in leadership across agencies, Crystal quickly identifies new points of contact and maintains strong communication. She has also strengthened our community relationships by initiating ongoing meetings with all CCS agencies and building early connections with Kennedy Krieger and Harford Academy to support youth and families earlier in the process. Crystal works collaboratively with the FSS team to ensure referrals are addressed and that people and families are connected with the best available resources. Her diligence, patience, and collaborative spirit have been invaluable in navigating complex systems and ensuring the people we support receive the services they need. Crystal DeJesus is a steady, mission-driven leader whose impact is felt across the organization. Her work has not only protected our compliance and financial stability but has also strengthened our partnerships and enhanced the quality of support we provide.

Award Category
Most Outstanding Administrative Support
Nominator
Jenny Conde, Employee
Nominee Info
Name: Tina E.
Role: Admissions
Years in company: 8 ½ years
Top Qualities:
• Helpful
• Caring
• Teamwork
Mission Driven:
Tina is the embodiment of dedication. She is a walking encyclopedia of knowledge—an invaluable resource not only for the people she supports but also for her fellow team members. Her insight, experience, and willingness to share make her a cornerstone of our team. She adds value in every interaction, ensuring that those she supports are not only cared for but also empowered to engage with the world around them. Her work is infused with love, compassion, and purpose. Tina consistently goes above and beyond, never hesitating to step in where help is needed. Her presence uplifts others, and her impact ripples far beyond the tasks she completes.
Community Participation:
Whether she’s working in the office, supporting field trips for youth during the summer, or lending a hand with MANDT Trainings, Tina brings herself to every role she steps into. Her ability to seamlessly transition between departments and environments is a testament to her adaptability and deep understanding of the needs of those we support.

Award Category: Administrative Support
Nominator
Name: Iva M., Training Instructor
Nominee Info
Name: William H.
Department: IT
Years in company: 5 ½ years
Top Qualities (list 3):
• Reliable
• Knowledgeable
• Helpful
Mission Driven:
William is consistent with providing technical support within our agency. He handles all technical matters with professionalism and efficiency, and his responsiveness has been invaluable.
Other Information:
Whenever an issue arises, especially during New Employee Orientation, I know I can count William to quickly assess and resolve the problem. His willingness to assist and his expertise always ensures that our sessions run smoothly, and I truly appreciate his ongoing support.
William’s dedication to his role enables us to effectively support the people we serve, and I sincerely appreciate his commitment and hard work.

Award Category: Administrative Support
Nominator
Name: Holly P., Chief Program Officer
Nominee Info
Name: Chantal H.
Department: Human Resources/Training Coordinator
Years in company: 2 years
Top Qualities (list 3):
• Exceptional Organizational Skills
• Commitment to Compliance and Quality
• Continuous Growth and Initiative
Mission Driven:
Chantal’s unwavering commitment to maintain training and compliance standards directly supports our mission to provide safe, high-quality services—ensuring that every team member is equipped to serve people with dignity, respect, and excellence.
Community Participation: Before transitioning to HR, Chantal coordinated the activities and volunteer calendars for Community Partners, excelling at finding new and engaging opportunities that strengthened community partnerships and enhanced the involvement and enrichment of the people we support.
Other Information: When Chantal took over CMT tracking just a year ago, we were facing a serious compliance issue and believed the workload would require two full-time employees. Today, thanks to Chantal’s exceptional dedication and skill, not only is she managing this critical process single-handedly, but she’s also overseeing onboarding training tracking for online modules, CPR, and Mandt—all with remarkable efficiency and accuracy. Chantal is highly organized, diligent, and solution oriented. She developed comprehensive SOPs to ensure every step of her role is clearly documented and sustainable. Her impact has been so significant that during a recent meeting, our DHCA noted our exceptionally low CMT expiration rate and asked what we were doing differently than other agencies. The answer is simple: we have Chantal. Her work has transformed a once non-compliant area into a model of excellence. She is always eager to learn and grow, and her commitment to maintaining compliance in one of the most scrutinized areas of our audits is nothing short of outstanding. We are incredibly grateful for her contributions and proud to nominate her for this well-deserved recognition.

Award Category: Administrative Support
Nominators
Lisette B., Quality Enhancement Specialist
Michelle W., Quality Enhancement Manager
Nominee Info
Name: Emma H.
Department: Quality Enhancement/QE Coordinator
Years in company: 4 years
Top Qualities (list 3):
• Solution-oriented
• Proactive
• Insightful
Mission Driven:
Emma has been an incredible asset to the Quality Enhancement team from day one. She brings a unique skill set and a thoughtful, person-centered approach that strengthens our ability to support both employees and the people in our services. Her dedication is evident in everything she does, and no challenge is too great. Emma is driven by the belief that every solution should make life easier for DSPs, remove barriers for supervisors, and ultimately enhance the support provided to the people we serve. One standout example of her commitment is her work on medication errors. Emma goes beyond meeting compliance standards; she actively seeks to understand the root causes by collaborating directly with supervisors and DSPs. Through these conversations, she identifies opportunities to improve processes and advocates for the training and resources needed to prevent future errors. At the heart of this work is her unwavering focus on the safety and well-being of the people supported. Emma’s proactive mindset, collaborative spirit, and deep sense of responsibility make her an invaluable member of our team and a true champion of our mission.
Community Participation:
Emma enjoys meeting the people supported where they are and takes time to maintain the relationships she built with them during her time in Community Partners.

Award Category: Administrative Support
Nominator
Name: Syleana N., Accounting Manager
Nominee Info
Name: Terri K.
Department: Admissions/Billing Specialist
Years in company: 2 ½ years
Top Qualities (list 3):
• Hardworking
• People Centered
• Goal Oriented
Mission Driven:
Each day, Terri works hand-in-hand with departments across The Arc NCR to make sure billing for the people we support is accurate. Her dedication helps ensure that people we support have the resources they need while also keeping The Arc NCR strong, so we can continue providing meaningful services to those we support.
Community Participation:
Through her work in billing, Terri helps ensure The Arc NCR can continue offering programs and services to the people we serve—whether it’s Employment, BSS, Community Living, or Personal Support. She is dedicated to making sure billing is both timely and accurate, which plays a vital role in supporting the important work of our agency.

Award Category: Administrative Support
Nominator
Madicella M., Advocacy and Database Manager
Nominee Info
Name: Leslie K.
Department: Advocacy Specialist
Years in company: 6 ½ years
Top Qualities (list 3):
• Proactive
• Passionate
• Reliable
Mission Driven:
Leslie empowers people to live their best life. There are many examples of this within her caseload and her work in Personal Supports. Recently, a family member shared a heartfelt story about the incredible impact Leslie has had on her son’s life. When Leslie learned that someone on her caseload was in distress at work, she didn’t hesitate, and she immediately set aside what she was doing and rushed to offer support. She reached out across departments, coordinated resources, and ensured that the person and his family received the help they needed. Thanks to her efforts, he is now in therapy, and Leslie continues to follow up regularly to make sure both he and his family are supported every step of the way. She supports someone in Personal Supports by taking them out into the community, making sure they stay connected with friends and engaged in meaningful activities. From library visits and budgeting lessons to mini golf, arcades, dances, and crafts, Leslie has helped this person build real connections and a sense of belonging. Leslie truly embodies what it means to be person-centered. Her dedication, compassion, and unwavering commitment to helping others achieve their goals and feel part of their community is nothing short of inspiring.
Community Participation:
In Personal Supports, Leslie has been able to make connections so that the person she supports has been able to experience new events/activities alongside their friends. They frequent similar activities, and natural supports have been formed at Mt Zion, Jurassic Golf, the Harley Davidson center, and libraries across Harford County.

Award Category: Administrative Support
Nominator
Iva M., HR Training Instructor
William H., IT Support Technician 1
Sara R., PS/ISS Support Coach
Nominee Info
Name: Klint M.
Department: IT/System Administrator
Years in company: 4 years
Top Qualities (list 3):
• Reliable
• Knowledgeable
• Helpful
Mission Driven:
Klint always demonstrates our mission as he is always trying to keep supported people’s information as private as possible, including all working employees and their families. Klint is always quick to answer his emails. If it’s something that he cannot fix, he investigates while keeping you in the loop until it is completed. He takes advice and also understands that not all the systems work the same. He is also excellent at giving thorough and clear instructions. Klint’s dedication to his role enables us to effectively support the people we support, and I sincerely appreciate both him for his commitment and hard work.
Community Participation:
Whenever an issue arises, especially during NEO, I know I can count on Klint to quickly assess and resolve the problem. His willingness to assist and his expertise ensures that our sessions run smoothly, and I truly appreciate his ongoing support.

Award Category: Administrative Support
Nominator
Iva M., HR Training Instructor
Nominee Info
Name: Syleana N.
Department: Finance
Years in company: 1 year
Top Qualities (list 3):
• Reliable
• Gracious
• Hardworking
Mission Driven:
Upon starting my new role in HR, Syleana was helpful with providing me with the information that finance shares during New Employee Orientation. Syleana and her team’s door is always open to whomever has questions or finance concerns. Syleana provides finance information for those we support as well. She’s always gracious and wears a smile every day. Syleana and her team often operate behind the scenes, yet their contributions are essential to the success of our organization. From ensuring timely paychecks for staff to supporting the financial logistics of activities for the people we serve, their work enables everything we do.
Community Participation:
Syleana deserves recognition for her unwavering dedication and meticulous attention to detail in managing and allocating the agency’s funds. Her commitment ensures that resources are used effectively and responsibly, supporting both employees and the people we serve. Her efforts exemplify the values of professionalism and integrity, and we are truly grateful for her contributions.

Award Category:
Most Outstanding Employee
Nominators
Terry K., Admission and Billing Specialist
Chikara M., Personal Support Supervisor
Reanna D., Community Living House Supervisor
Nominee Info
Name: Cindy P.
Department: Finance
Years in company: 3 ½ years
Top Qualities (list 3):
Understanding
Kind
Patient
Knowledgeable
Mission Driven:
Cindy consistently goes above and beyond in her work. She plays a critical role in ensuring that all staff are paid accurately and on time, quickly addressing any discrepancies she notices to make sure everyone is supported. She takes her job very seriously and approaches each task with professionalism and care. Her reliability and dedication reflect a strong commitment to our mission, making her an invaluable asset to The Arc NCR.
Community Participation:
Beyond her technical expertise, Cindy brings warmth, humor, and kindness to her interactions. She never complains, even with the many adjustments that come her way, and instead remains supportive, approachable, and ready to help. Whether answering questions about Paycom or offering a listening ear, she strengthens trust and connection within the team. Cindy’s positivity and generosity foster a welcoming environment where staff feel comfortable and valued, encouraging stronger participation and collaboration across the agency.

Award Category:
Administrative Support
Nominator
Syleana N., Accounting Manager
Nominee Info
Name: Michele P.
Department: Finance
Years in company: 7 years
Top Qualities (list 3):
• Caring
• Resourceful
• Compassionate
Mission Driven:
Each day, Michele works closely with the people we support and their families, helping them understand their finances and the resources available to them. She goes above and beyond to ensure deadlines are met for housing, food assistance, and medical benefits, while also researching new entitlements and programs that could provide additional support. Thanks to her dedication, the people we serve have greater opportunities to live, work, and thrive independently in their community.
Community Participation:
Michele has supported a person supported by The Arc NCR in learning how to grow their T-shirt business and budget their resources while navigating community events. She has a special way of communicating with the people we support, ensuring they feel understood, their needs are met, and they are empowered to succeed.

Award Category:
Administrative Support
Nominator
Name: Syleana N., Accounting Manager
Nominee Info
Name: Barbara S.
Department: Finance
Years in company: 2 ½ years
Top Qualities (list 3):
• Diligent
• Deadline Driven
• Advocate
Mission Driven:
Through her hard work and dedication each day, Barb partners with the people we support, our DSPs, house supervisors, and teams across the organization to assist the Benefits Coordinator in making sure housing, medical, employment, and food assistance resources are properly aligned, renewed, and submitted on time. She understands how critical these deadlines are, ensuring the people we support have what they need to continue thriving in their community.
Community Participation:
Barb consistently reflects the agency’s mission and professionalism in her interactions with the people we support. Whether she’s gathering signatures for important documents or distributing Personal Use Funds each week.

Award Category:
Most Outstanding Employee
Nominators
Angel M., Direct Support Professional
Anonymous
Ben O., Direct Support Professional
Chantal H., Training Coordinator
Lisette B., Quality Enhancement Specialist
Nominee Info
Name: Michelle W.
Department: Quality Enhancement
Years in company: 3 ½ years
Top Qualities (list 3):
• Empathetic & Insightful
• Reliable & Knowledgeable
• Passionate & Dedicated
Mission Driven:
Michelle exemplifies being mission driven through her unwavering dedication to both the people we support and her colleagues. She goes above and beyond to advocate, assist, and ensure everyone reaches their full potential. Always hands-on and fully present, Michelle doesn’t just work behind the scenes, she engages directly, offering guidance, solutions, and encouragement. Her commitment to supporting staff through mentoring and training reflects her deep care for the organization’s mission, empowering others to succeed while ensuring the highest quality of support for the people we serve.
Community Participation:
Michelle actively encourages community participation by being present and engaged in the homes, building genuine relationships with both employees and the people we support. Her approachable, fun personality makes people feel welcomed, valued, and confident to participate in conversations and activities. By seeing firsthand the daily interactions and needs within the homes, she provides guidance that empowers employees to create meaningful experiences and opportunities for engagement. Michelle’s hands-on approach and visibility ensure that the people we support feel included, respected, and supported in all aspects of their daily lives and community involvement.