Employee Appreciation
The week of September 13th is dedicated to recognizing Direct Support Professionals, and at The Arc NCR, we additionally take this time to recognize the team that supports them from behind the frontlines.
Celebrate the outstanding team members we have at The Arc Northern Chesapeake Region!
At The Arc NCR, we put People First Always.
Our mission is to partner with people with disabilities to create lives of independence, connection, community and possibility. We partner with the National Alliance of Direct Support Professionals to participate in their E-Badge program where team members can level-up through training and certification. In addition to the increase in knowledge, the certification process also comes with an increase in pay. Please take time to look through the image slideshow below to see all who are achieving with us.
The Arc NCR’s
Most Outstanding Employee
Finalists
Click on the link below each team member to read their nomination.
Award Category:
Most Outstanding Employee
Nominator Info:
Name: Amanda McMillan
Position: House Supervisor
Name: Michelle Wright
Position: Quality Enhancement Manager
Nominee Info:
Name: Lachell Beaton
Department: Community Living
Years in Company: 3 years, 4 months
Top Qualities:
- Dedication and Perseverance
- Compassion and Person-Centered Support
- Positive Leadership and Reliability
Mission Driven: Lachell demonstrates The Arc NCR’s mission each day by empowering the people she supports to pursue their personal goals, build independence, and believe in their own abilities. She consistently provides encouragement, guidance, and hands-on support while ensuring that people remain in control of their choices and progress. One specific example is her work with a person we support to reach her goal of learning to cook more independently. Cooking has been a challenge for this person at times, and there have been moments when she has felt frustrated or unsure of herself. Rather than stepping in and doing the task for her, Lachell patiently encourages her to keep trying, offering support and guidance whenever she feels stuck. She breaks down tasks into manageable steps, celebrates small successes, and helps build her confidence in the kitchen. Through Lachell’s consistent encouragement and belief in her abilities, this person has continued working toward her goal and developing important life skills that increase her independence. This is a true reflection of The Arc NCR’s mission because Lachell is not simply providing support, she is empowering a person to learn, grow, and achieve a meaningful personal goal while fostering confidence, dignity, and self-determination.
Community Participation: One example of how Lachell enhanced community participation for the people she supports is through her work and commitment to helping all the women in the house she supports to become more independent and engaged in their communities. One of the ladies she supports often spent much of her free time on her phone, not because she lacked interest in community activities, but because financial limitations made it difficult for her to participate in many community-based opportunities. After learning about her health and fitness goals, Lachell took the initiative to help her apply for a YMCA membership. Through the application process, Lachell helped her secure a discounted membership rate that made it affordable and sustainable for her. Once she became a member, Lachell continued to provide encouragement and support, motivating her to explore activities she had never tried before, including climbing the YMCA rock wall. Although she was initially hesitant, Lachell praised her willingness to step outside her comfort zone and celebrated every milestone along the way. With Lachell’s encouragement, she successfully climbed the wall and felt an incredible sense of pride and accomplishment. This experience not only supported her fitness goals but also increased her confidence and participation in her community. Lachell’s impact extends beyond just one person. Through her consistent support, advocacy, and encouragement, every person in the house is currently in the process of transitioning from a Community Living Group Home setting into Supported Living in their own apartments. By teaching independent living skills, fostering confidence, connecting people with community resources, and helping them pursue their personal goals, Lachell has empowered the women she supports to take meaningful steps toward greater independence and community inclusion. Her work exemplifies The Arc NCR’s mission by helping people build fulfilling lives with choice, dignity, and greater participation in their communities.
Other Information: Some people go above and beyond because they must. Others do it because they genuinely care. Lachell is the perfect example of someone whose dedication is driven by her heart. Every day, Lachell balances the demands of two jobs while raising three children, a responsibility that would leave most people with little time or energy to spare. Yet despite these challenges, she continues to show up for the people we support with unwavering compassion, positivity, and commitment. What makes her story even more inspiring is that she chose to pursue and earn her DSP I Badge not because of the financial incentives that come with it, but because she wanted to deepen her knowledge and become the best advocate, supporter, and role model she could be for the people we serve. After caring for her family, working multiple jobs, and managing the countless responsibilities of everyday life, Lachell still found the determination to invest in her professional growth. She understood that every new skill she learned and every piece of knowledge she gained could make a difference in someone’s life. That selfless commitment speaks volumes about her character. Lachell consistently puts the people we support at the center of every decision she makes. She promotes dignity, independence, and choice while helping people discover opportunities that enrich their lives. She encourages them to try new experiences, develop skills, and become active members of their communities, always respecting their individual goals and preferences. Through her support, people are encouraged to build meaningful lives and reach their fullest potential. Her impact goes beyond the services she provides. Lachell creates an environment where people feel safe, valued, and included. She builds positive and respectful relationships, bringing kindness, patience, and encouragement into every interaction. Whether she is celebrating an accomplishment, helping someone overcome a challenge, or simply taking time to listen, she has a unique ability to make others feel important and respected.
Award Category:
Most Outstanding Employee
Nominator Info:
Name: Elayna Ward
Position: House Supervisor II
Nominee Info:
Name: Jamie Bowen
Department: Community Living
Years in Company: 1 year, 2 months
Top Qualities:
- Adaptability
- Leadership
- Proactivity
Mission Driven:
Jamie consistently goes above and beyond the expectations of her role, demonstrating an unwavering commitment to the people we support. She works tirelessly to ensure they receive the highest quality care while creating opportunities for them to experience new activities and engage with their community.
What truly sets Jamie apart is her dedication to enriching the lives of those she serves. She actively encourages people we support to explore new experiences, build meaningful relationships, and create lasting memories. Through her compassion, initiative, and person-centered approach, Jamie helps foster independence, confidence, and joy for the people we support.
Jamie’s commitment, positive attitude, and genuine care make a profound impact every day. She embodies the values of our organization and serves as an outstanding example of excellence, making her exceptionally deserving of recognition as Employee of the Year.
Community Participation:
Jamie consistently seeks out opportunities to enrich the lives of the people we support by introducing them to new experiences within the community. She regularly plans outings to new restaurants, parks, local attractions, and recreational activities, ensuring that people have opportunities to explore their interests and broaden their horizons. Through her creativity and dedication, Jamie helps create meaningful experiences that promote social engagement, independence, and personal growth. Her commitment to helping people build connections and making lasting memories demonstrates her passion for providing exceptional support and enhancing quality of life.
Award Category:
Most Outstanding Employee
Nominator Info:
Name: Kathy Pitrat
Position: Family Support Navigator
Nominee Info:
Name: Lauren Harper
Department: Family Support Services
Years in Company: 2 years, 4 months
Top Qualities:
- Advocacy
- Respect
- Skill Building
Mission Driven:
Lauren has helped many children achieve greater success in school through her knowledge, advocacy, and dedication. One notable example involved a young boy who was being sent home at 11:00 a.m. each day because the school struggled to manage his behavior. During his IEP meeting, Lauren advocated for appropriate supports and services, resulting in changes that allowed him to successfully attend a full day of school. With her extensive experience as a special educator, Lauren is an invaluable resource for families, helping them develop meaningful IEPs and serving as a strong advocate throughout the process. Because of her efforts, children are receiving more effective educational supports and opportunities to thrive.
Lauren also creates meaningful learning opportunities outside of the classroom. Through Game Nights and other events, she incorporates social skills lessons into engaging activities that promote growth and confidence. For example, during a Thanksgiving-themed Game Night focused on manners, children practiced setting the table, using napkins appropriately, expressing gratitude, and demonstrating polite behavior while sharing a meal. By providing encouragement and positive reinforcement, Lauren fosters an environment where children can build important life skills, celebrate their progress, and have fun while learning.
Community Participation:
Lauren worked closely with a family whose 7-year-old son had been removed from a summer day camp due to difficulty managing his emotions when he lost a game or experienced setbacks. Recognizing his need for positive experiences, Lauren intentionally created opportunities for him to build confidence and experience success during our field trips. On one outing, she paired him with a dedicated teen volunteer who encouraged his entire bowling team to cheer him on throughout the game. Surrounded by support and positive reinforcement, he was able to enjoy the experience and, even when he received a low score, accepted the outcome with grace and resilience. His mother was thrilled to see him participate successfully in a group activity and manage challenges in a positive way. Thanks to Lauren’s thoughtful approach and encouragement, he has grown in confidence, looks forward to attending trips, and has become an enthusiastic and engaged participant.
Other Information:
Lauren’s strengths extend beyond her work with children. Known as our “spreadsheet guru,” she keeps Family Support Services organized with detailed planning and color-coded systems that ensure events are safe, enjoyable, and well-executed. By planning themed Game Nights and respite events well in advance, she has streamlined registration and communication processes, making participation easier for families and enhancing the professionalism of our programs.
Perhaps most importantly, Lauren has built strong trust with families, giving many parents the confidence to allow their children to participate in activities independently for the first time. During a trip to the Philadelphia Zoo, one teenager excitedly shared, “I’ve never been away from my mom before, and now I’m on a bus in another state!” Her pride and excitement reflected the confidence, and independence Lauren helps children develop through these meaningful experiences.
Award Category:
Most Outstanding Employee
Nominator Info:
Name: Dana Jones
Position: House Supervisor
Name: Michelle Wright
Position: Quality Enhancement Manager
Nominee Info:
Name: Achille NanFack
Department: Community Living
Years in Company: 1 year, 7 months
Top Qualities:
- Reliable
- Respectful
- Attentive
Mission Driven: Achille has built strong, positive relationships with all of the people he supports and his peers. He is soft-spoken, gentle, and consistently demonstrates kindness and patience when completing his responsibilities and communicating with the people at the house he supports. Achille takes immense pride in his work and consistently completes all assigned tasks with professionalism and care. Since joining the organization, he has maintained an excellent attendance record, demonstrating his dedication and reliability. He is also regarded as one of the best peer trainers by his coworkers. Achille thoroughly reviews all tasks and responsibilities with new team members, ensuring they understand expectations and procedures. He is always willing to assist others when needed and readily provides support at different locations. His commitment to teamwork, mentorship, and quality care makes him a valuable asset to both the people we support and the organization as a whole.
Community Participation: Achille primarily works Awake Overnight (AON) shifts, where he consistently demonstrates reliability, dedication, and a strong commitment to the people we support. Despite working overnight hours, he is always willing to step in when needed to assist with early morning appointments, ensuring that people arrive on time and receive the support they need. In addition to his regular responsibilities, Achille has gone above and beyond by assisting with community outings and day trips, helping people attend special events and activities. His flexibility, cheerful outlook, and willingness to support the team whenever needed make him a valuable asset.
Other Information: Recently Achille was attending a training for a new van equipped with a wheelchair lift. During the training, he asked thoughtful questions and shared insight from what he already knew. Achille’s attentiveness was not simply about learning something new; he understood this was also a new experience and transition for the person he supported, and he wanted to make it as smooth and comfortable as possible. That moment reflects who Achille is as a DSP. He takes the time to learn, prepare, and understand because he knows his support can shape another person’s experience. When challenges arise, Achille remains beside the person as they navigate them, providing support and encouragement without taking ownership of the outcome. He helps people move through uncertainty until they can recognize the amazing things they can accomplish for themselves.
Award Category: Most Outstanding Employee
Nominator Info
Name: Marlice Roberts
Position: Personal Supports Supervisor
Nominee Info
Name: Steven Webb
Department: Personal Supports/Coach
Years in company: 1 year, 1 month
Top Qualities (list 3):
- Person Centered
- Mission Driven
- Dedicated to Leadership and Growth
Mission Driven: Steven consistently demonstrates what it means to be mission-driven through the way he communicates with, advocates for, and supports the people entrusted to his care. His use of people-first language is not simply professional practice; it reflects who he is and the values he brings to every interaction.
What stands out most about Steven is the way he makes people feel seen, heard, valued, and respected. He takes the time to include the people he supports in decisions about their own lives, speaks with them rather than at them, and seeks permission before taking action, even when his intention is to help. He does not assume understanding simply because information has been shared. Instead, he approaches each interaction with patience, thoughtfulness, and a genuine commitment to ensuring that each person’s voice and choices are heard and respected.
A meaningful example of Steven’s person-centered approach occurred when a person he supports expressed a desire to attend doctor’s appointments without a parent present, an important step toward greater independence. Rather than taking over the situation or assuming what support was needed, Steven respectfully asked whether he could assist. He offered transportation to appointments and support throughout the process if that was what the individual desired, while also helping facilitate a conversation with the person’s parent.
In doing so, Steven honored the individual’s right to make their own decisions, encouraged self-advocacy, and provided support in a way that strengthened independence rather than diminished it. His actions demonstrated a deep understanding that meaningful support is not about making decisions for others but empowering them to make decisions for themselves.
Steven’s approach is a powerful example of person-centered support in action. He understands that even when an option may appear helpful or beneficial, the decision ultimately belongs to the person receiving support. He consistently puts the principle of “nothing about me without me” into practice in a manner that is sincere, respectful, and empowering.
Community Participation: As a PS Coach, Steven Webb understands that community involvement is an essential part of helping the people he supports live meaningful, active, and fulfilling lives. Despite common barriers such as scheduling conflicts, weather, financial limitations, and indecisiveness, he consistently finds creative ways to keep the people he supports engaged in their communities
Steven’s commitment is evident through the many activities highlighted in our weekly Mission Moments Highlights. Whether painting rocks for the HDG Promenade, walking local trails throughout Harford County, grocery shopping, visiting the bank or barber, going to the movies or library, or attending community events, Steven encourages the people he supports to participate in activities that promote independence, social connection, and personal fulfillment. These experiences are more than simple outings. They provide meaningful opportunities for individuals to make choices, build confidence, develop life skills, and strengthen their connection to the community.
One example that particularly demonstrates Steven’s dedication involved a person he supports who needed transportation to a Special Olympics tournament. Although Steven was unable to provide transportation himself, he refused to let that obstacle prevent the individual from participating in an event that was extremely important to him. Steven remained in constant communication with the team coordinator, his PS Supervisor, and the individual’s family to help identify a solution. Throughout the process, he remained positive and reassuring, encouraging the person by reminding him that everyone was working together to make participation possible. He also helped him prepare for the weekend by ensuring he was packed and ready to go as soon as transportation was secured.
Through these efforts, transportation was successfully arranged. When the individual learned he could attend, he was ready and excited to participate. Steven’s advocacy, problem-solving, clear communication, and consistent support ensured he did not miss a meaningful community experience.
This example reflects what makes Steven’s approach so impactful. He does not simply accompany people into the community; he actively creates opportunities for them to participate, experience greater independence, pursue their interests, and feel genuinely included. His dedication to helping the people he supports remain active, engaged, and connected to their communities is consistent, authentic, and truly exceptional.
Other Information: If it is not already evident, I could go on for pages about why Steven deserves this recognition. Even with everything shared throughout this nomination, there is still so much more that could be said about the impact he has on the people he supports, his colleagues, and our organization.
In addition to being deeply mission-driven and consistently creating meaningful opportunities for community involvement, Steven has demonstrated a strong commitment to professional growth and leadership. In April, he earned his DSP III credential and was recently certified as a MANDT Trainer. These accomplishments reflect not only his dedication to continuous learning but also his desire to strengthen the quality of support provided throughout the organization.
Steven exemplifies the very best qualities of an outstanding Direct Support Professional. He brings compassion, dedication, creativity, leadership, and a genuine commitment to the people he supports into every aspect of his work. His impact extends far beyond the day-to-day responsibilities of his position. He consistently looks for opportunities to empower individuals, promote community inclusion, encourage self-advocacy, and uphold the mission and values of The Arc NCR.
What truly sets Steven apart is his unwavering belief in the abilities and potential of the people he supports. He approaches every interaction with respect, patience, and a person-centered mindset that encourages independence, builds confidence, and fosters meaningful growth. Whether he is advocating for an individual’s choices, helping someone navigate a challenge, or creating opportunities for greater community participation, Steven leads with purpose and genuine care. These qualities make a lasting difference in the lives of the people he supports and serve as an example for those around him. For all of these reasons, it is my strongest recommendation that Steven Webb be recognized as The Arc NCR’s Most Outstanding Employee of the Year. His dedication, leadership, professionalism, and unwavering commitment to the mission of The Arc NCR make him exceptionally deserving of this honor. I can think of no individual more worthy of this recognition.
The Arc NCR’s
Most Outstanding Frontline Supervisor
Finalists
Click on the link below each team member to read their nomination.
Award Category: Most Outstanding Frontline Supervisor
Nominator Info
Name: Madicella Martinez
Position: Advocacy and Database Manager
Name: Michelle Wright
Position: Quality Enhancement Manager
Name: Ben Ondimu
Position: Community Living Coach
Nominee Info
Name: Trena Bell
Department: House Supervisor
Years in company: 9 months
Top Qualities (list 3):
- Passionate
- Dedicated
- Collaborative
Mission Driven:
Trena is a dedicated and compassionate leader who consistently goes above and beyond to support both the people in services and the employees she supervises. She played a key leadership role in the successful transition of a few people we support moving homes, coordinating weeks of planning and execution to ensure a smooth move while addressing concerns and helping them feel comfortable, secure, and supported throughout the process. Trena also provides exceptional direct support, helping people we support navigate new relationships, understand their responsibilities within their homes, and adjust successfully to living with housemates. Her ability to view challenges as opportunities for growth and stronger connections sets her apart as a supervisor. She approaches situations not as a problem that belongs to one person, but as a challenge they can work through together and an opportunity to strengthen rapport along the way. What is admirable about Trena is her ability to advocate for both her team and the people in our services without diminishing anyone’s dignity, individuality, or voice. Trena shows that strong leadership isn’t about solving every challenge for your team, but about helping people understand one another, recognize their strengths, and build the relationships and skills needed to move forward together.
Community Participation:
Trena consistently goes above and beyond to ensure the people she supports remain active in their communities. She encourages meaningful participation in community activities, including dining out, helping people build relationships, and enjoying new experiences. Her dedication is evident in her willingness to step in and provide direct support whenever needed, frequently covering shifts herself to ensure continuity of care and that each person continues to receive high-quality, consistent support.
Other Information:
Trena has done an outstanding job managing multiple responsibilities with professionalism, adaptability, and a positive attitude. She successfully took over the homes assigned to her while also transitioning into a new location. Throughout this transition, she quickly built strong relationships with the ladies she supports, navigated staffing challenges, covered shifts when needed, and maintained consistent communication across both home locations and with all involved parties. In addition, Trena played a key role in ensuring that in total, four new people supported transitioned into the agency smoothly, making certain they had the resources, support, and services they needed. Despite the many demands placed on her, she has remained dedicated, flexible, and solution-focused, never complaining and always prioritizing the needs of the people she supports. She consistently ensures that people we support are actively engaged in their communities and have meaningful opportunities to participate in activities outside the home. Her commitment, teamwork, and person-centered approach have made a significant positive impact on both the people we serve and the agency as a whole.
Award Category: Most Outstanding Frontline Supervisor
Nominator Info
Name: Michelle Wright
Position: Quality Enhancement Manager
Name: Rokia Kamagate
Position: Community Living Coach
Nominee Info
Name: Reannon Dawson
Department: Community Living/House Supervisor
Years in company: 13 years, 2 months
Top Qualities (list 3):
- Compassionate
- Present
- Advocate
Mission Driven: Reannon is an exceptional supervisor and an equally exceptional person. I have had the honor of observing her interactions with DSPs, colleagues, and the people we support, and each time I have walked away with warmth in my heart. That feeling comes from the genuine care Reannon brings to every interaction and the way she values each person’s time and contributions, regardless of their role or title.
Reannon advocates for others when they need someone by their side, but she also understands that support does not always require an immediate solution. When someone is struggling, she is willing to sit with them, listen, and simply be present in that moment. She creates space for people to be heard and reminds them through her actions that their experiences are worthy of time, attention, and compassion.
Reannon demonstrates leadership that is defined not only by what she accomplishes, but by how people feel in her presence. Her kindness, empathy, and unwavering commitment to others leave a lasting impact on everyone she encounters. I truly admire who Reannon is and the remarkable person she continues to be through the way she leads, supports, and cares for others each day.
Community Participation: She consistently asks thoughtful questions aimed at improving residents’ living conditions, making work easier and more efficient for her coworkers, and checking in to make sure everyone, both residents and staff are doing well. Her attentiveness and genuine concern for others’ wellbeing help create a positive, supportive environment for the whole team.
Other Information: I’m nominating this employee because she consistently embodies The Arc NCR’s values professionalism, kindness, and respect toward people we support and coworkers alike. She’s reliable, compassionate, and always willing to help. Beyond her daily duties, she goes above and beyond by advocating for people’s living conditions, supporting community involvement, and checking in on everyone’s wellbeing. Her dedication and genuine care make her truly deserving of this recognition.
Award Category: Most Outstanding Frontline Supervisor
Nominator Info
Name: Richard Mahoney
Position: Assistant Director of Employment Services
Nominee Info
Name: Mary “Becky” Flickinger
Department: Employment Services/Employment Services Manager
Years in company: 4 years, 1 month
Top Qualities (list 3):
- Compassionate
- Leadership
- Relationship Builder
Mission Driven: Becky is a compassionate and dedicated leader who possesses a unique ability to support people and their families throughout “The Arc of a Lifetime.” She understands that true inclusion requires creating an environment where everyone feels valued and respected. Whether she is providing guidance, coaching, or resources, Becky works tirelessly to ensure that people with differing abilities have the tools they need to live, work, and thrive in their communities.
Community Participation: As a manager, Becky fosters a culture of excellence. She excels at building and maintaining positive relationships, ensuring long-term success for those in Employment Services, and she proactively supports employees with becoming their best versions of themselves. She believes deeply in the power of coaching and actively engages with her team to help them achieve their own professional goals.
Other Information: Becky brings exceptional problem-solving skills, a meticulous work ethic, and clear, concise communication to every task. Her ability to analyze complex situations and find innovative solutions has not only improved our department’s efficiency but has also created a more harmonious and productive work environment for us all. Becky is a true asset to The Arc NCR. Her unwavering commitment to the people we support, and her exceptional leadership of her team make her a standout candidate for Supervisor of the Year.
Award Category: Most Outstanding Frontline Supervisor
Nominator Info
Name: Sarah Ortiz-Brown
Position: Director of Community Supports/Community Partners
Name: Michelle Wright
Position: Quality Enhancement Manager
Name: Valarie McCray
Position: Community Partners Coach
Name: Schuyler Hayes
Position: Community Partners Coach
Nominee Info
Name: Kaitlyn Royston
Department: Community Partners/Community Partners Supervisor
Years in company: 7 years, 3 months
Top Qualities (list 3):
- Approachable
- Compassionate
- Person-Centered
Mission Driven: Kaitlyn is the kind of supervisor you feel comfortable opening up to, not simply because of the many hats she has worn throughout her time at the agency, but because of her genuine commitment to helping others. I witnessed this quality firsthand in her work as a CP Coach, where she consistently found both the time and the value in creating meaningful days alongside the people she supported. She made those experiences fun and inspiring while ensuring everyone involved felt proud of what they were accomplishing.
Now, as a supervisor, Kaitlyn brings that same approach to the relationships she builds with DSPs. She helps them navigate challenges while recognizing the opportunities within those challenges to grow and become even stronger in their roles. Her experience provides valuable perspective, but it is her genuine investment in others that makes that experience so impactful.
Kaitlyn understands what meaningful direct support looks and feels like, and she uses that understanding to develop DSPs who can create those same experiences for others. She demonstrates that great supervision is not simply about overseeing someone’s work; it is about helping people recognize their strengths and the unique contributions they bring to their roles.
Community Participation: In late spring 2025, the program was informed that services would transition from Day Habilitation to Community Development Services (CDS). This significant change required a complete restructuring of the program to be implemented by mid-July. The transition involved reducing group sizes from five participants to four while strategically regrouping people based on interests, goals, abilities, and geographic location across a service area spanning 527 square miles. The conversion also required earlier transportation schedules, new documentation processes, tracking service units, and adapting to a new billing structure. The restructuring effort resulted in the department expanding from 13 community groups to 17 groups and four dedicated one-to-one support services. Kaitlyn’s long-standing knowledge of participants, their interests, support needs, and community locations were instrumental in making this transition successful. Her familiarity with the program significantly reduced the challenges associated with regrouping participants and implementing the new service model. As a result of the successful transition, the department exceeded its monthly revenue targets every month from July 2025 through June 2026, closing Fiscal Year 2026 at 125% of its revenue budget.
Other Information: Kaitlyn is phenomenal and deserves this award because she has made a positive impact on me as a Direct Support Professional and the people we support. Her approachable demeanor, compassionate leadership, and willingness in sharing her knowledge make her an outstanding supervisor. She truly leads by example, encouraging her team to grow, and consistently demonstrates The Arc NCR’s mission through her dedication to person-centered support and community inclusion. Kaitlyn truly is great in any position she has held here at The Arc NCR. She takes her time to figure everything out and leads by example. She is always present and available.
Award Category: Most Outstanding Frontline Supervisor
Nominator Info
Name: Carolyn Gray
Position: Recruiter
Name: Michelle Wright
Position: Quality Enhancement Manager
Name: Oyindamola Elizabeth Asama
Position: Community Living Coach
Name: Marie Tsofack
Position: Community Living Coach
Nominee Info
Name: Elayna Ward
Department: House Supervisor
Years in company: 1 year, 2 months
Top Qualities (list 3):
- Strong Leader
- Dependable
- Resilient
Mission Driven:
Elayna exemplifies the values of a strong Frontline Supervisor by consistently prioritizing the safety, dignity, independence, and quality of life of the people we support while fostering a respectful, supportive, and inclusive environment for both residents and employees. Having grown from a DSP into a leadership role, she has carried her person-centered approach into every aspect of her work. Even as her responsibilities have changed, her dedication to the people we support has remained at the heart of everything she does. Elayna leads her team with accountability, coaching, and encouragement, recognizing that quality support begins with team members who feel valued and empowered. She works alongside her team to overcome challenges, celebrate achievements, and achieve meaningful outcomes through the thoughtful use of resources, policies, and daily activities. Her dedication is especially evident during staffing shortages and emergencies, when she willingly steps in to cover additional shifts to ensure continuity of care and that people we support remain safe, comfortable, and supported. Through her advocacy, leadership, and unwavering commitment to those she serves, Elayna demonstrates The Arc NCR’s mission and the qualities of an exceptional supervisor every day.
Community Participation:
Elayna is committed to helping the people we support live active and meaningful lives within their communities. She consistently ensures they have opportunities to attend appointments, recreational activities, community events, and other experiences that align with their interests and goals. Elayna encourages people to make their own choices and actively participate in community life while supporting them to do so safely and as independently as possible. She also fosters a culture among her team that emphasizes respect for each person’s preferences, abilities, interests, and individuality, ensuring supports are tailored to what matters most to them. Whether coordinating favorite activities such as bingo or creating opportunities for broader community engagement, Elayna works diligently to help people build connections.
Other Information:
Elayna has not been in her role for a long time, yet she has already made a lifelong impact on the people she supports and on her team. Through her compassion, leadership, and dedication, she has created a stronger, more supportive environment where people feel valued and respected. Her influence extends beyond daily responsibilities, leaving a lasting positive impression on everyone she serves and leads. She makes sure the people we support have all their needs met.
The Arc NCR’s
Most Outstanding Administrative Support
Finalists
Click on the link below each team member to read their nomination.
Award Category: Most Outstanding Administrative Support
Nominator Info
Name: Ben Ondimu
Position: Community Living Coach
Nominee Info
Name: Ben Cochran
Department: Front Desk Receptionist
Years in company: 9 years, 5 months
Top Qualities (list 3):
- Respectful
- Dedicated
- Consistent
Mission Driven:
Ben is often the first person visitors encounter when arriving at The Arc NCR offices, and he consistently creates a welcoming and positive first impression. During a recent visit, he provided a warm greeting, assisted with the sign-in process, and ensured clear directions were given to the appropriate location. Ben shows up every day with a commitment to supporting the organization’s mission by helping visitors feel welcomed, valued, and confident in navigating the building. His professionalism, friendliness, and reliability contribute significantly to creating an inviting environment for everyone who enters.
Award Category: Most Outstanding Administrative Support
Nominator Info
Name: Chantal Holthaus
Position: Training Coordinator
Name: Michelle Wright
Position: QE Manager
Nominee Info
Name: Carolyn Gray
Department: Human Resources
Years in company: 3 years, 8 months
Top Qualities (list 3):
- Dependable
- Knowledgeable
- Patient
Mission Driven:
As a recruiter, Carolyn is often the first point of contact for future employees, setting the tone for our mission and values while identifying talented future team members who will make a meaningful difference in the lives of the people we support. She understands that every hiring decision has a direct impact on the quality of support and services we provide. She takes the time to understand the strengths of each employee, collaborates closely with Supervisors and DSPs, and helps create opportunities for employees to succeed and grow. Beyond her formal responsibilities, Carolyn is always willing to step in and lend a hand wherever needed, often identifying challenges and taking action without being asked. Her deep knowledge of our organization, genuine care for others, and commitment to matching the right people with the right roles ensure that both employees and the people we support can thrive. Carolyn’s advocacy, initiative, compassion, and people-centered approach strengthen our mission every day.
Community Participation:
Carolyn is a trusted and valued resource whose support extends far beyond her role. Whether covering phones, assisting with onboarding, helping prepare spaces for employees and the people we support, coordinating orientation activities, or stepping in wherever help is needed, she consistently goes above and beyond to ensure others are successful. Her deep knowledge of the organization, willingness to help, and positive attitude make her a go-to person for employees across The Arc NCR. As one of the first people many team members meet, Carolyn creates a welcoming and supportive experience that fosters connection and collaboration. She is a constant source of encouragement, always ready to lend a hand, solve a problem, or support a colleague. Her dedication to others and commitment to the organization make a lasting impact on our workplace culture and community every day.
Award Category: Most Outstanding Administrative Support
Nominator Info
Name: Carolyn Gray
Position: HR Recruiter
Name: Kaitlyn Royston
Position: Community Partners Supervisor
Nominee Info
Name: Chelsea Kirtz
Department: Maintenance and Transportation
Years in company: 2 years, 3 months
Top Qualities (list 3):
- Reliable
- Strong Communication
- Strong Work-Ethic
Mission Driven:
Chelsea consistently demonstrates The Arc NCR’s mission by connecting her daily work to the larger purpose of supporting people to live their best lives. She takes ownership of her responsibilities, acts with integrity, and understands that the work she does behind the scenes has a direct impact on the quality and reliability of services we provide. Through her proactive communication and careful coordination of vehicle maintenance, Chelsea helps ensure Community Partners coaches can remain on schedule and continue supporting the people we serve without interruption. Her dedication, organization, and commitment to solving problems before they become obstacles allow others to focus on delivering exceptional support. Chelsea’s reliability and mission-focused approach make her an invaluable team member whose efforts contribute to meaningful outcomes for the people we support every day.
Community Participation:
Chelsea enhances community participation through her commitment to creating welcoming, inclusive, and supportive environments for coworkers, visitors, and the people we support. She consistently goes above and beyond to ensure people we support can remain engaged in their communities, stepping in without hesitation when unexpected needs arise. Whether coordinating midday bus pickups, responding quickly to challenges, or supporting day-to-day operations, Chelsea’s reliability and proactive approach help ensure community opportunities continue without disruption. Her clear communication, professionalism, and dedication to helping others feel valued and included foster meaningful connections and positive experiences for everyone she encounters. Through her actions, Chelsea strengthens both our organization and the communities we serve.
Other Information:
Chelsea has worked tirelessly to balance the demands of our recent building renovations while continuing to prioritize the needs of the people we support. Throughout this period of transition, she has remained focused on ensuring people receive the support they need both in their homes and throughout the community. Her ability to adapt, manage competing priorities, and maintain a high level of service reflects her dedication, resilience, and genuine commitment to those we support.
Award Category: Most Outstanding Administrative Support
Nominator Info
Name: Leslie Kydd
Position: Advocacy Specialist
Name: Michelle Wright
Position: QE Manager
Nominee Info
Name: Madicella Martinez
Department: Case Advocacy, iCM
Years in company: 12 years, 7 months
Top Qualities (list 3):
- Compassionate and Supportive Leader
- Transformational
- Dedicated
Mission Driven:
Madicella exemplifies The Arc NCR’s mission through her unwavering commitment to keeping the people we support at the center of every decision. She has a remarkable ability to know and understand the people receiving services throughout the organization, taking the time to listen, learn their goals, and advocate for what matters most to them. Whether guiding employees through complex situations or supporting a person-centered solution, she approaches every challenge with wisdom, compassion, and respect for individual choice.
As a leader, Madicella’s impact extends far beyond her own role. She recognizes the strengths in others and invests in developing those strengths, helping employees grow into confident professionals who provide exceptional support. Rather than simply offering answers, she encourages critical thinking, mentorship, and professional growth, empowering her team to make informed, person-centered decisions. Her genuine care for people, dedication to quality services, and ability to build strong, mission-focused teams strengthen not only the employees she leads but also the lives of the people we support. Through her leadership, advocacy, and commitment to developing others, Madicella demonstrates that our mission is not just something we say, but something we live every day.
Community Participation:
Madicella enhances community participation by encouraging her team to look beyond traditional services and focus on meaningful opportunities that reflect each person’s unique interests, goals, and choices. When an Advocacy Specialist identifies an experience or opportunity a person wants to pursue, Madicella helps explore ways to make it happen rather than focusing on potential barriers. She is always willing to identify resources, navigate challenges, and provide guidance to ensure opportunities can be pursued safely and successfully. Through her leadership, employees are empowered to think creatively, advocate for personal choice, and support people in building relationships, trying new experiences, and actively engaging in their communities. Her person-centered approach helps ensure that community participation is not simply about being present, but about creating meaningful connections and experiences that enrich people’s lives.
Other Information:
Madicella is a leader who consistently brings compassion, patience, and wisdom to everything she does. She remains calm and thoughtful in challenging situations and is always available to provide guidance, support, and encouragement to her team. Employees know they can approach her with questions or concerns and will be met with respect, understanding, and a genuine desire to help them succeed.
Her extensive knowledge of the people we support, combined with her attention to detail and person-centered approach, makes her a trusted resource across the organization. She thoughtfully balances professionalism, accountability, and compassion, ensuring that decisions are always made with the best interests of the people we support in mind.
What truly sets Madicella apart is her ability to recognize and nurture the strengths of others. She takes time to celebrate accomplishments, acknowledge everyday successes, and ensure employees feel valued for the important work they do. By investing in the growth and development of her team, she inspires others to reach their full potential and provide the highest quality support. Her leadership creates a positive and empowering environment that benefits employees, the people we support, and The Arc NCR as a whole.
Award Category: Most Outstanding Administrative Support
Nominator Info
Name: Crystal DeJesus
Position: Director of Person-Centered Supports
Name: Michelle Wright
Position: Quality Enhancement Manager
Nominee Info
Name: Kelsey Richter
Department: Case Advocacy
Years in company: 2 years, 2 months
Top Qualities (list 3):
- Adaptable
- Compassionate
- Trustworthy
Mission Driven:
Kelsey is a genuine person and is someone you can count on. One experience that stands out most was when her support was needed to communicate challenging news to a person and their family. It was captivating to see how she navigated the conversation because she understood that something so meaningful could not be communicated broadly or without consideration for the person receiving it. Kelsey knew the person beyond that single moment. She understood where they were in life, appreciated where they had been, and recognized the possibilities they still envisioned for themselves. That understanding allowed her to approach a difficult conversation with compassion while honoring the person’s story, voice, and future. This same person-centered approach is evident in her work supporting several people on her caseload as they explore opportunities for greater independence through apartment tours and their transition toward Supported Living. Her guidance, encouragement, and thoughtful planning have helped people we support envision and pursue living arrangements that align with their goals and preferences. Kelsey also played a crucial role in establishing support for the organization’s first person participating in the Supported Living model, helping to lay the foundation for a successful transition and increased independence. Kelsey demonstrates that meaningful support is not only about knowing what to say, but about knowing the person well enough to understand how to be there for them when it matters and empowering them to achieve the future they envision for themselves.
Community Participation:
Kelsey assisted a person on her caseload with registering for classes at Harford Community College (HCC), opening doors to educational opportunities, personal growth, and increased community participation. She understands the importance of helping people pursue goals that are meaningful to them and work diligently to remove barriers that may stand in the way.
Other Information:
Kelsey has built strong, trusting relationships with people receiving services at The Arc NCR. She developed an excellent rapport with two women who recently moved into Community Living, helping them adjust to new environments and fostering a sense of belonging and stability. Her compassionate approach helps people feel valued, respected, and supported during times of change. Throughout her work, Kelsey has effectively navigated challenges involving complex family dynamics while maintaining a focus on the best interests and preferences of the people they support. Her collaborative approach has earned recognition from the Community Living team, who have provided positive feedback regarding Kelsey’s communication, teamwork, and partnership.
Congratulations to All of our Nominees
- Idak Akojede
- Alexeea Almodovar
- Tamunosiki “Nate” Amapakabo
- Motunrayo Awosika
- Lachell Beaton
- Paige Beemer
- Trena Bell
- Samantha Blake
- Jamie Bowen
- Desiree Boyd
- Lakisha Boyd
- Lisette Bullock
- Ashley Butler
- Valerie Butler
- Christie Butt
- Ashley Byrd
- Benjamin Cochran
- Matilda Darkwah
- Kaylie Davis
- Reannon Dawson
- Carrie Dill
- Ebere Eguzo
- Carly Eller
- Joanne Epps
- Carnetta Feury
- Mary “Becky” Flickinger
- Carolyn Gray
- Nekasha Harding
- Lauren Harper
- Ava Hofmann
- Darla Hoover
- Emma Horton
- Daniel Hudson
- Dana Jones
- Hurley Jordan
- Stacie Juchniewicz
- Dominique Keith
- Chelsea Kirtz
- Leslie Kydd
- Dorothy Laws
- Donnie Lewis
- Madicella Martinez
- Chikara Massey
- Chana McComas
- Valarie McCray
- Mary McKim
- Amanda McMillan
- April Meller
- Judith Miles
- Vanessa Moore
- Maria Mossovitz
- Brian Muiruri
- Shelbi Murphy
- Ladetre Murray
- Virginia Mutuura
- Achille NanFack
- Renner Owusu-Twum
- Bruce Page
- Brian Raker
- Kelsey Richter
- Marlice Roberts
- Kaitlyn Royston
- Andrea Rumbaugh
- Alyna Rushing
- Kristen Schnell
- Kayla Schoolcraft
- Kaitlynn Selchert
- Darian Sephes
- Kearan Sharkey
- Cheyenne Simmons
- Justice Simpson
- McClain “Mick” Smith
- Latisha Sorrells
- William Sparks
- Jeremy Stubbs
- Billy Thompson
- Daneisha Tittle
- Johnnie Townsend
- Renee Wanjogu
- Elayna Ward
- Steven Webb
- Amy White
- Karaghan White
- Tanesha Wilson
- Michelle Wright